Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Ycela Camberos

Henderson,NV

Summary

Professional customer service with 7+ years of experience in customer relations. Most recently in the Collections department for Sunbit LLC. My current area is assisting customers with loan repayment and understanding their financial needs to further assist them.

Overview

5
5
years of professional experience

Work History

Bilingual Collection Associate II

Sunbit LLC
04.2023 - Current
  • Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained a high volume of calls up to 150 in queue and met the demands of a busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Documented customer payment interactions and account statuses for future reference.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Collaborated with other departments to verify customer compliance with payment plans.
  • Maintained accurate records of customer accounts, payments, and payment plans.
  • Entered client details and notes into the system for interdepartmental access and review.
  • Worked with customers to create debt repayment plans based on current financial condition.

Virtual Assistant

The Noble Element
12.2021 - 12.2022
  • Conferred with customers by telephone, chat or email to provide information.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Researched topics and events to support the supervisor's work agenda and projects.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Entered data, and completed other clerical tasks.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Bilingual Teller

Citibank
12.2018 - 01.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining the security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as the primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Educated customers on the use of banking websites and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified, and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments, and account transfers.
  • Cross-sold credit cards, loans, and other bank products.

Education

High School Diploma -

Locke High School
Los Angeles, CA
06.2013

Skills

  • Conflict Resolution
  • Attention to detail
  • Communication
  • Critical Thinking
  • Computer Literate
  • Adaptability

Accomplishments

  • Achieved Core Value Nominee by completing 95% QA score with accuracy and efficiency.


Languages

Spanish

References

Valerie Landero / Sunbit LLC / Team Lead

(702) 280- 4744 / valerie.landero@sunbit.com

Connor Pa'hanna / Sunbit LLC / Bilingual Collections Senior Specialist

(808) 221- 1025 / connor.pahanna@sunbit.com

Miguel Landa / The Noble Element / Owner

(424) 789- 1292 / miguel@thenobleelement.com

Timeline

Bilingual Collection Associate II

Sunbit LLC
04.2023 - Current

Virtual Assistant

The Noble Element
12.2021 - 12.2022

Bilingual Teller

Citibank
12.2018 - 01.2021

High School Diploma -

Locke High School

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Ycela Camberos