Ychelon Chery

Customer Service

Help Desk Ticketing Systems -ManageEngine ServiceDesk Plus Software/ Jobskillshare Platform

Office 365 Administration/ Jobskillshare Platform

Tier 1 level Troubleshooting/ Jobskillshare Platform

Active Directory User management/ Jobskillshare Platform

Windows 10/11 Administration/ Jobskillshare Platform

• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Wrapped pallets in shrink wrap prior to loading.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Operated RF scanners to track merchandise and verify contents of containers.
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.