Ydamar Diaz Ferrer
Indianapolis,IN
Summary
Dedicated collaborative leader fostering an engaged and empowering work culture through effective partnership with colleagues. Proven track record in building and maintaining relationships with diverse stakeholders within dynamic, fast-paced environments. Known for consistently exceeding expectations, excelling as a reliable team player who embraces challenges and thrives under pressure in highly demanding situations.
Overview
4
4
years of professional experience
Work History
Safety Coordinator
Geodis USA
06.2024 - Current
- Inspecte worksites, practices, and gear for compliance with established safety standards.
- Recognize, documente, and advise on removal of hazards.
- Provide ongoing support and resources to supervisors in managing safety performance within their departments, fostering a culture of accountability among leadership.
- Gather information, prepare reports, and draft correspondence related to cases.
Customer Service Representative
Geodis USA
01.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Server and Hostess
Hooters Restaurant
03.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Material Handler
Geodis USA
05.2020 - 03.2021
- I developed multiple tasks such as picking, packing, and returning procedures which allowed me to learn how different departments work inside a logistic warehouse work.
Education
Business Administration -
IVY TECH COMMUNITY COLLEGE
07.2024
Skills
- Fluent Spanish
- Problem-Solving
- Customer Service
- Advanced Computer Skills
- Leadership Skills
- Communication Skills
- Safety and compliance inspections
- Training and mentoring
- Microsoft Excel
- Scheduling
- Microsoft Outlook
- Microsoft PowerPoint
Communication Skills
I am a very reliable person, who always tries to go far beyond all expectations. I like being a team player and like to be consistently challenged, I'm also good at working under pressure and in highly demanding situations.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Safety Coordinator
Geodis USA
06.2024 - Current
Customer Service Representative
Geodis USA
01.2022 - 06.2024
Server and Hostess
Hooters Restaurant
03.2021 - 01.2022
Material Handler
Geodis USA
05.2020 - 03.2021
Business Administration -
IVY TECH COMMUNITY COLLEGE
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