Yeab Fekadu
Brooklyn,NY
Summary
Adaptable and hard working hoping to become a part of your business. Motivated leader who is passionate about learning and stepping into a role to make a positive impact on the world and within myself. I am a criminal justice major (3.8 GPA) attending Pace University, with 4+ years of general work experience. I am aiming to leverage a proven knowledge of conflict resolution, customer needs assessment, and creative skills to successfully fill any role at your company. Frequently praised as results-oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
ACADEMIC TUTOR
Educating Young Minds
Los Angeles, CA
01.2016 - 06.2019
- Motivated and supported students through positive feedback and reinforcement
- Explored student's individual learning preferences during one-on-one meetings
- Implemented instructional strategies that increased student learning, student motivation and academic performance
- Utilized technology and interactive instructional methods
- Assessed needs and interests of individuals and groups
- Maintained accurate and up to date records of each tutoring session
- Maintained high degree of confidentiality with sensitive and personal information.
- Conducted study exercises to help student pass class exam or improve scores on standardized tests.
- Communicated student progress to parents and teachers through written progress reports and direct conversations.
POLL WORKER
LA Vote
Los Angeles, CA
10.2018 - 11.2018
- Performed administrative duties under minimal supervision at the highest proficiency level during Election Day
- Shared ideas and sometimes led hands-on activities.
- Collected ballots from poll workers at closing time and prepared them for counting.
- Verified voter registration information, including names and addresses.
- Provided guidance regarding provisional ballot process if required.
- Inspected voting machines for proper operation prior to opening polls each day.
- Instructed voters to properly use voting machines and responded to inquiries and concerns.
- Checked in new poll workers when additional personnel was needed during peak times such as lunch hours or early morning rush periods.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Performed routine maintenance on voting equipment as necessary throughout the day.
- Aided non-English and limited-English speaking voters in voting booths.
- Assisted organizational efforts by filing, entering data and answering phones.
LIBRARY STUDENT ASSISTANT
Pace University
New York, NY
08.2020 - 05.2021
- Assisted at reception desk greeting students, professors and visitors upon arrival.
- Served as an informational resource to students and staff regarding the library management system.
- Communicated in positive manner with diverse population
- Demonstrated initiative and appropriate independent decision-making skills.
- Restocked and maintained books
- Worked effectively in fast-paced environment, with problem-solving mindset, using prior situations to support decisions
- Assisted Lead Director with daily academic department requirements.
- Helped set up equipment for meetings, lectures, or presentations held at the library.
- Processed inter-library loan requests from students.
- Researched materials requested by students using online databases.
- Compiled statistical reports for the library staff.
Hostess/Waitress Supervisor
Cheesecake Factory Inc
Los Angeles, CA
05.2021 - 10.2021
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Provided excellent customer service by addressing customer needs promptly.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ensured compliance with health and safety regulations at all times.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Verified reservations and wait times with customers.
- Communicated clearly with kitchen staff regarding customer orders.
- Resolved any customer complaints or issues quickly and professionally.
- Demonstrated strong interpersonal skills when interacting with customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assisted in preparing the restaurant for opening and closing shifts.
Key Holder Leader
The Body Shop, Store
New York, NY
08.2022 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Conducted regular audits of all registers for accuracy of cash drawer balances.
- Analyzed weekly sales trends for areas requiring increased marketing efforts.
- Developed solutions to improve operational efficiency within the store environment.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Advanced understanding of excel, word doc, adobe, photoshop, and spreadsheet
- Conflict Resolution Skills
- Adaptable to new systems, a fast learner
- Verbal And Written Communications
- Maintaining Files
- Administrative Assistance
- Customer Service
- Filing Systems
Timeline
Key Holder Leader
The Body Shop, Store
08.2022 - Current
Hostess/Waitress Supervisor
Cheesecake Factory Inc
05.2021 - 10.2021
LIBRARY STUDENT ASSISTANT
Pace University
08.2020 - 05.2021
POLL WORKER
LA Vote
10.2018 - 11.2018
ACADEMIC TUTOR
Educating Young Minds
01.2016 - 06.2019
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