Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeabsera Shifferaw

Emeryville,CA

Summary

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature. Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products.

Overview

14
14
years of professional experience

Work History

Universal Banker

Provident Credit Union
Oakland, CA
07.2022 - Current
  • Provided customer service to clients by answering questions, resolving complaints and processing transactions.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Verified customer identity through driver's license or other forms of identification.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Researched account discrepancies or errors identified during audits or reviews.
  • Advised customers on how to use mobile banking applications effectively.
  • Developed relationships with business owners to promote commercial banking services.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Conducted outbound calls to follow up on leads generated from marketing campaigns.
  • Educated customers about the features of different types of bank accounts available.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Assisted customers with setting up direct deposits for their payroll checks.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Completed daily cash balancing and operated ATMs.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Care Assistant

IHHS
Oakland, CA
09.2010 - Current
  • Assisted elderly patients with activities of daily living, including bathing, dressing and eating.
  • Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
  • Transported patients to appointments or other locations using wheelchairs or strhers.
  • Monitored vital signs such as pulse rate, temperature and respiration rate.
  • Kept detailed records of patients' medical histories and care plans.
  • Administered medications under the direction of a registered nurse.
  • Educated families about proper care techniques for their loved ones at home after discharge from the facility.
  • Assisted with physical therapy exercises prescribed by a licensed therapist.
  • Encouraged independence among residents and patients whenever possible.
  • Collaborated with interdisciplinary teams to ensure quality care was provided.
  • Coordinated care with physicians and other healthcare professionals.
  • Assisted with the preparation and execution of lease documents for new tenants.
  • Maintained accurate records of tenant contracts, leases, and payments.
  • Organized and updated tenant files on a regular basis.

Personal Assistant

Marianne Noland
Berkeley, CA
12.2015 - 02.2022
  • Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
  • Monitored vital signs such as pulse rate, temperature and respiration rate.
  • Kept detailed records of patients' medical histories and care plans.
  • Administered medications under the direction of a registered nurse.
  • Reported changes in patient condition to nursing staff immediately.
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

Member Service Representative

Patelco credit union
Oakland, CA
04.2015 - 06.2015
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Verified identity information on new accounts using established procedures.
  • Provided guidance to members on how best to use products or services offered by the organization.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Researched complex issues related to accounts or services provided by the organization.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Participated in team meetings to discuss customer service strategies and goals.
  • Answered member questions about products and services.
  • Processed cash and check deposits every day.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Completed transactions for membership renewals and extensions.

Education

Laney College
Oakland, CA

High School Diploma -

Berkeley High School
Berkeley, CA

Skills

  • Cash handling proficiency
  • Banking software navigation
  • Electronic Funds Transfer
  • Customer Needs Assessment
  • Check processing
  • Deposit processing
  • Transaction Processing
  • Credit analysis
  • Risk management understanding
  • Loan Processing
  • Debt management
  • Insurance Products
  • Financial Planning
  • Wire Transfers
  • Payment Processing
  • Branch operations
  • Cross-Selling and Partner Referrals
  • Product Promotion
  • Customer Service
  • Financial Institution Regulations
  • New Account Setup
  • Regulatory Compliance
  • Products and Services Knowledge
  • Teller Support
  • Loan Closing
  • Consumer Banking
  • Dual Control Vaults
  • Loss Prevention
  • Loan approvals
  • Telephone Transfers
  • Cash Management
  • Balance Transfers
  • Cash Handling
  • Operations understanding
  • Cash distribution
  • Money Handling
  • Account closings
  • Audit Procedures
  • Teller background
  • Opening and closing procedures

Timeline

Universal Banker

Provident Credit Union
07.2022 - Current

Personal Assistant

Marianne Noland
12.2015 - 02.2022

Member Service Representative

Patelco credit union
04.2015 - 06.2015

Care Assistant

IHHS
09.2010 - Current

Laney College

High School Diploma -

Berkeley High School

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Yeabsera Shifferaw