Yeabsra Birhanu
Colorado Springs,CO
Summary
Dedicated activities assistant with 1 year of experience providing exceptional customer service and implementing engaging activities for participants. Proficient in managing budgets, supervising volunteers, and facilitating workshops. Strong organizational skills and experience with children. Currently pursuing a degree in nursing.
Overview
1
1
year of professional experience
Work History
Activities Assistant
Hampden Hills Post Acute
Aurora, US
07.2023 - 08.2024
- Provided exceptional customer service to ensure a positive dining experience for all guests
- Developed and implemented a comprehensive activity schedule to ensure a variety of options for participants
- Collaborated with other activity specialists to create themed events and special programs that enhanced the overall experience for participants
- Adapted activities to meet the needs and abilities of individuals with disabilities or special requirements
- Provided clear instructions and demonstrations to ensure participant safety during all activities
- Maintained inventory of supplies needed for various activities, ensuring availability when needed
- Managed participant sign-ups and attendance records for each activity session
- Created a positive and inclusive environment where participants felt comfortable trying new things and expressing themselves creatively
- Implemented age-appropriate challenges and skill-building exercises to promote personal growth among participants
- Assisted in setting up equipment or materials required for each activity session, ensuring everything was in proper working order before starting
- Facilitated discussions on topics such as leadership development, conflict resolution, goal-setting etc
- During interactive workshops
- Managed budgets for activity supplies, ensuring cost-effective purchasing decisions without compromising quality
- Assisted in the recruitment, training, and supervision of volunteers or junior activity specialists
Cashier/Customer Service
Hollister
Aurora, US
06.2023 - 07.2023
- Processed cash, credit, and debit transactions accurately and efficiently at the point of sale
- Assisted customers in locating products and provided information on pricing, promotions, and product features
- Handled sales returns by following established procedures to ensure customer satisfaction
- Resolved customer complaints or concerns regarding returns in a professional and courteous manner
- Maintained accurate cash drawer balance by counting money at the beginning and end of each shift
- Collaborated with team members to achieve daily sales targets and provide excellent customer service
- Managed high-volume transactions during peak hours while maintaining attention to detail
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Managed cash register operations, accurately handling cash transactions and providing correct change to customers
Education
university - nursing
University of Colorado Colorado Springs
Colorado Springs, CO01-2029
Skills
- Writing Skills
- Toddler care
- Experience with children
- Tutoring
- Childcare
- Social work
- Organizational skills
- Dementia care
- Conflict Management
- Developmental Disabilities Experience
- Caregiving
- Event Coordination
- Resident support
- Customer Service
- Mobility Assistance
Languages
- English, Expert
- Amharic, Intermediate
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Amharic
Limited
Affiliations
- ASA - Promoted African culture and unity through events, discussions, and community-building initiatives.
- BSU - Fostered community and cultural awareness through events, advocacy, and support for Black students.
- BHSPO - Supported Black students pursuing health professions through networking, educational events, and advocacy.
Timeline
Activities Assistant
Hampden Hills Post Acute
07.2023 - 08.2024
Cashier/Customer Service
Hollister
06.2023 - 07.2023
university - nursing
University of Colorado Colorado Springs
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