Yealenn Son
Pasadena,CA
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 3 years of related experience, diligent nature and expertise in electronic records management.
Overview
3
3
years of professional experience
Work History
Medical Office Manager
Yonsei Medical Clinic
03.2021 - 11.2022
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Receptionist
Yonsei Medical Clinic
02.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate of Arts - Natural Sciences
Pasadena City College
Pasadena, CA06.2020
Skills
- Billing Processes
- Team Supervision
- Physician Group Management
- EMR Software
- Team Leadership
- Staff Scheduling
- Patient Registration
- Strong Work Ethic
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Medical Office Manager
Yonsei Medical Clinic
03.2021 - 11.2022
Receptionist
Yonsei Medical Clinic
02.2020 - 02.2021
Associate of Arts - Natural Sciences
Pasadena City College
Similar Profiles
Taekjin NamTaekjin Nam
Dental Clinic Representative Director at Yonsei Myden Dental ClinicDental Clinic Representative Director at Yonsei Myden Dental Clinic
Mercedes Schultz M.D.Mercedes Schultz M.D.
Hospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical ClinicHospital Employed Ob/GYN Physician at Memorial Medical Clinic/Memorial Medical Center, Medical Clinic
Youeun(Younny) KimYoueun(Younny) Kim
Hemodialysis Nurse at Yonsei Woori Hemodialysis CenterHemodialysis Nurse at Yonsei Woori Hemodialysis Center