Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yecenia Gonzales

Luling

Summary

Dynamic professional with 4+ years in deposit services, specializing in customer engagement training and team collaboration. Skilled in streamlining communication and implementing operational policies to improve service outcomes and drive efficiency.

Overview

15
15
years of professional experience

Work History

Deposit Services Senior Specialist

Rbfcu
Live Oak
07.2016 - 07.2025
  • Developed and implemented operational policies to enhance service efficiency.
  • Collaborated with teams to streamline communication across departments.
  • Trained new staff on procedures and best practices for customer engagement.
  • Managed project timelines and ensured adherence to company standards.
  • Facilitated meetings to discuss strategic initiatives and operational goals.
  • Coordinated with internal teams to complete daily assignments and meet deadlines.
  • Developed training materials for new staff members regarding relevant topics.
  • Collaborated closely with upper management to develop corporate vision and roll out initiatives to meet goals.
  • Gathered and entered valuable data into software systems for recordkeeping.
  • Provided feedback on deliverables from colleagues to ensure quality standards were met.

Shift Manager

McDonald's
Lockhart
11.2010 - 05.2014
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained and mentored new staff in customer service best practices.
  • Managed inventory levels and coordinated supply orders for timely replenishment.
  • Conducted team meetings to discuss goals, updates, and operational challenges.
  • Resolved customer inquiries and complaints to maintain service quality.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.

Education

High School Diploma -

Luling High School
Luling, TX
06-2010

Skills

  • Operational policy development
  • Customer engagement training
  • Project management
  • Data entry
  • Strategic initiative facilitation
  • Customer relationship management
  • Team collaboration

Languages

Spanish
Professional

Timeline

Deposit Services Senior Specialist

Rbfcu
07.2016 - 07.2025

Shift Manager

McDonald's
11.2010 - 05.2014

High School Diploma -

Luling High School

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