Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yecenia Gonzalez

Buckeye,AZ

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

McDonald's
Peoria, AZ
11.2011 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School Diploma -

Verdugo Hills Senior High School
Tujunga, CA
06-1992

Skills

  • Sales monitoring
  • Task Delegation
  • Product and service knowledge
  • Operations Management
  • Employee Scheduling
  • Employee Performance Evaluations
  • Money Handling
  • Staff Development
  • Schedule oversight
  • Workload Management
  • Orientating and training
  • Staff Management
  • Customer Relationship Management (CRM)
  • Staff Supervision

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

McDonald's
11.2011 - Current

High School Diploma -

Verdugo Hills Senior High School
Yecenia Gonzalez