Yecenia Larios
Barstow,CA
Summary
Dynamic security professional with extensive experience at Vallarta Supermarkets, excelling in loss prevention and customer service. Proven ability to collaborate with law enforcement and maintain safety standards. Bilingual communicator with strong attention to detail and cash handling expertise, committed to enhancing customer experiences and driving operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
WEX Clerk
Traditional Assistance Department
08.2025 - Current
- Assisted in managing daily workflows to ensure timely service delivery to clients.
- Contributed to a positive work environment by effectively communicating with colleagues and providing administrative support as needed.
- Trained new employees on WEX software, ensuring a seamless transition into their roles and increasing team cohesion.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Developed loyal customer base by providing excellent customer service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Familiar with CALSAWS software.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Security Officer
Vallarta Supermarkets
03.2024 - 12.2024
- Collaborated with law enforcement agencies during emergencies or ongoing investigations.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Responded to alarms and investigated disturbances.
- Secured building against unauthorized access and conducted regular patrols.
- Responded to reports of suspicious or unusual activity.
- Shared precise information via radio or telephone equipment.
Loss Prevention/Cashier
Burlington Stores
10.2022 - 05.2023
- Monitor the store greet customers use the POS system to cash out customers and identify and suspicious activity any theft write in daily log
- Delivered fast and friendly service to handle questions and service complaints.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Responded to reports of suspicious or any activity.
Office Assistant
Master Wash Experts
07.2019 - 06.2022
- Maintained customer loyalty and delivered exceptional service.
- Trained office staff in use of different equipment and software programs.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Helped train new employees on office policies, procedures, and software programs.
- Greeted visitors upon arrival and provided them with necessary information or assistance.
- Contributed ideas to improve efficiency in daily office operations.
- Processed invoices for payment by ensuring accuracy of information and obtaining approvals from supervisors.
- Scheduled appointments and maintained office calendar.
- Operated office equipment, such as printers, scanners, and fax machines.
- Maintained accurate accounting records, inputting new invoices, and payments into [Software].
- Trained staff members in processes and procedures.
- Tracked inventory orders and usage to maintain accurate records.
- Communicated with customers regarding their specific needs or concerns about their vehicles' appearance.
- Met strict quality control standards, inspected completed detailing work and corrected flaws.
Education
Associate's degree - Health and science
UMA
Clearwater, FL09.2019
High School - undefined
Jordan High School
Los Angeles, CA06.2010
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Supported bilingual communication to facilitate understanding Collaborated with team members to resolve problems effectively Maintained accurate accounting records to ensure financial integrity Contributed to team efforts by sharing knowledge and resources Observed team dynamics to improve collaboration Applied attention to detail in all tasks to minimize errors
Personal Information
Driving License: Driver's License
Certification
- Proprietary Private Security officer expires 07/31/2026
- Guard Card, 07/01/23, 07/31/25, Guard Card for state of California
- Driver's License
Timeline
WEX Clerk
Traditional Assistance Department
08.2025 - Current
Security Officer
Vallarta Supermarkets
03.2024 - 12.2024
Loss Prevention/Cashier
Burlington Stores
10.2022 - 05.2023
Office Assistant
Master Wash Experts
07.2019 - 06.2022
Associate's degree - Health and science
UMA
High School - undefined
Jordan High School