Summary
Overview
Work History
Education
Skills
References
Timeline
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Yecenia Navarro

Culver,OR

Summary

Seasoned bilingual Lead Front Desk Receptionist with significant experience in managing high-traffic/high-stress office areas. Strong ability to provide a warm and friendly welcoming environment for visitors. Known for exceptional organizational skills and keen attention to detail. Previous roles have involved improving efficiency of front desk operations, demonstrating strong problem-solving capabilities and enhancing overall guest satisfaction.

Overview

19
19
years of professional experience

Work History

Lead Front Desk Receptionist

Madras Medical Group
Madras, OR
10.2002 - 01.2022
  • Contributed to team effort by accomplishing related tasks as needed.
  • Enforced visitor rules within the organization's premises while maintaining a professional attitude at all times.
  • Performed data entry tasks using various software applications.
  • Responsible for handling cash payments from customers at the reception counter.
  • Prepared correspondence letters or memos as requested by senior staff members.
  • Developed communication protocols for front desk operations to ensure smooth workflow of duties.
  • Greeted and welcomed guests to the office with a helpful and friendly attitude.
  • Provided assistance with onboarding new employees by providing orientation materials and explaining company policies.
  • Ensured that all visitors had signed in properly before entering the premises.
  • Maintained an organized front desk by organizing daily paperwork, scheduling appointments and managing incoming calls.
  • Trained new hires on receptionist duties such as answering phones, greeting visitors.
  • Managed digital and physical filing systems for records, correspondence, and other material.
  • Managed 6 phone lines and facilitated over 70+ calls/day with patients, vendors and staff.

Education

High School Diploma -

Madras High School
Madras, OR
06-2000

Skills

  • Bilingual
  • Calendar Management
  • Appointment Scheduling
  • Document Preparation
  • Mail Sorting
  • Appointment confirmation
  • Call Routing
  • Cash Handling
  • Customer Service
  • Scheduling
  • Time Management
  • Staff shift coordinator

References

References available upon request.

Timeline

Lead Front Desk Receptionist

Madras Medical Group
10.2002 - 01.2022

High School Diploma -

Madras High School

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Yecenia Navarro