Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yecheva Rosario-Morrison

Gainesville,FL

Summary

Highly motivated and dedicated customer service professional with a proven track record of delivering exceptional support and satisfaction to customers and clients alike. Skilled in effectively resolving problems, complaints, and other issues with a strong focus on needs and prefrences.
Excellent communication and interpersonal skills, able to establish a rapport and build positive relationships with a diverse range of individuals.
Adept at multi tasking in fast-paced environments while maintaining a high levle of accuracy and attention to detail.
Dynamic professional with experience at UFHealth, excelling in patient transport and logistics coordination. Proven ability to enhance customer satisfaction through effective communication and adaptability. Skilled in emergency response and maintaining transportation safety protocols, ensuring a secure and efficient environment for patients and staff alike. Energetic and reliable with passion for ensuring smooth and safe transportation. Possesses solid understanding of road safety regulations and vehicle maintenance, coupled with strong problem-solving skills. Committed to providing efficient transport services that enhance operational effectiveness. Developed skills in fast-paced transportation environment, excelling in time management and customer service. Demonstrated ability to coordinate logistics and ensure timely deliveries. Seeking to transition into new field by leveraging strong organizational and problem-solving skills. Offering strong organizational skills and readiness to learn and develop in fast-paced transportation environment. Delivers foundation in road safety and vehicle operations, swiftly picking up new procedures. Ready to use and develop navigation and coordination skills in Desired Position role. Experienced with logistics and transportation, ensuring timely and secure deliveries. Utilizes effective route planning and vehicle maintenance to maximize efficiency. Knowledge of safety protocols and customer service, ensuring satisfaction and repeat business.

Overview

5
5
years of professional experience

Work History

Transporter

UFHealth
10.2024 - Current
  • Warmly greeted patients and visitors and made each feel welcome.
  • Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
  • Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
  • Handled sensitive materials responsibly, ensuring proper packaging and secure transport to destination points.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
  • Supported medical staff during patient examinations in accordance with company policy.

DV Advocate

Betty Griffin House
09.2022 - 10.2024
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.

Associate

McCory Nursery
04.2020 - 04.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Improved team collaboration by initiating regular coordination meetings.
  • Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.

Outreach Worker

St. Francis House
04.2021 - 07.2022
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
  • Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
  • Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
  • Promoted self-sufficiency among clients by providing guidance on job search strategies, resume writing, and interview preparation techniques.
  • Reduced barriers to service access by providing bilingual assistance when needed; translating documents or facilitating communication between clients and providers.
  • Strengthened family units by conducting parenting workshops that focused on communication skills, conflict resolution, and child development.

Education

Santa Fe College
Gainesville, FL

Skills

  • First aid training
  • Patient transport
  • Excellent communication
  • Problem resolution
  • Emergency response preparedness
  • Emotional support
  • Patient safety
  • Infection control
  • Bedside manner

Timeline

Transporter

UFHealth
10.2024 - Current

DV Advocate

Betty Griffin House
09.2022 - 10.2024

Outreach Worker

St. Francis House
04.2021 - 07.2022

Associate

McCory Nursery
04.2020 - 04.2022

Santa Fe College
Yecheva Rosario-Morrison