Summary
Overview
Work History
Education
Skills
Timeline
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Yechiel Klein

Yechiel Klein

Los Angeles,CA

Summary

Hardworking and passionate individual with strong organizational and customer service skills, seeking an entry-level help desk position. Committed to providing excellent support and assistance to customers while contributing to the achievement of company goals. Eager to join a dedicated team and utilize my technical knowledge and interpersonal abilities to enhance overall customer satisfaction and optimize operational efficiency.

Overview

4
4
years of professional experience

Work History

Amazon Seller

Syd's Pharmacy
Los Angeles, CA
05.2020 - Current
    • Analyzed sales data and market trends, identifying opportunities for product expansion and improvement to increase revenue and customer satisfaction
    • Used well established online selling techniques and procedures to market products on Amazon sites.
    • Responded to customers' complaints regarding service and product quality to solve issues.
    • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
    • Innovated new packing procedure to reduce needed materials, resulting in lowered costs
    • Efficiently utilized Amazon Seller central, FBA revenue calculators, and supported shipping services
    • Reduced idle time for inventory, resulting in increased productivity and efficiency
    • Managed and oversaw start to completion of 150+ successful warehouse deliveries to Amazon with average shipment of 50 boxes per delivery
    • Ensured product availability while minimizing excess inventory, resulting in cost savings for company.

Intern

Kaylahs Diamonds & Jewelry
Baltimore, MD
11.2019 - 05.2020
  • Proficiently managed documentation process, accurately completing all necessary paperwork and forms to facilitate seamless transactions for customers in timely fashion
  • Proactively communicated with customers providing updates on order status, resolving any issues, and ensuring positive experience
  • Collaborated closely across teams to ensure streamlined processes, optimizing efficiency
  • Installed 100+ watch batteries and bands and completed over 200+ repairs
  • Assisted with 50 3D modeling operations leading to higher accurate custom fittings for customers
  • Interacted with customers by phone, email, or in-person to provide information.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

IT Support Specialist Certification Program -

NPower
Los Angeles, CA
06.2033

Skills

  • Software Skills: Active Directory, Excel, Google Sheets, Zoom, Office 365, Zendesk, Jira
  • Operating Systems: Windows, MacOS, IOS, Android
  • Soft Skills: Communication, Problem solving, Time management, Collaboration, Adaptability, Troubleshooting
  • Certifications: CompTIA ITF, Microsoft Azure Fundamentals, Google IT Support

Timeline

Amazon Seller

Syd's Pharmacy
05.2020 - Current

Intern

Kaylahs Diamonds & Jewelry
11.2019 - 05.2020

IT Support Specialist Certification Program -

NPower

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Yechiel Klein