Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeison Maldonado

Alexandria

Summary

Motivated Finance Manager with extensive knowledge and experience in property management at a fast-pace, team-based environment. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Placemakr
03.2023 - Current
  • Oversee 59 hotel rooms
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Successfully maintained net promoter scores above 70 for eight consecutive months
  • Provided cross-functional training to all team members on Hotel and Multifamily software's (Yardi, Rentcafe, Apaleo, and Breezeway)
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored facility maintenance needs, coordinating repairs and touch ups as necessary to keep operations running smoothly.
  • Planned and prepared work schedules for housekeepers
  • Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
  • Trained new staff members in customer service techniques and hotel operations.
  • Assisted with tenant ledgers and evictions
  • Zero out/ write off any open balances from hotel reservations


Finance Manager

Placemakr
05.2021 - Current
  • Oversee and manage 537 apartment home accounts
  • Perform administrative tasks such as generating team schedules, scanning checks, posting NSF's and reviewing residents ledgers in Yardi
  • Increased the rent collection percentage from 94% to 97.4% for two residential buildings
  • Created documents to display financial reports and data using Microsoft Excel
  • Followed up with delinquent residents to determine when payments would be received
  • Worked diligently with property counsel to seek judgment for possession and execute eviction
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations
  • Increased revenue by assisting with operations management, sales and marketing efforts
  • Verified postings to ledgers to confirm accurate entry and account balances
  • Supported operations by communicating with customers, filing documents and managing data
  • Tracked daily move-ins/ move-outs and corrected errors to resolve discrepancies
  • Processed deposit accounting for security deposit refunds
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.

Assistant General Manager

B.F. Saul Hospitality Group
08.2019 - 05.2021
  • Oversee the lease-up of The Waycroft, 491 apartment/townhomes community in Arlington Virginia (Ballston)
  • Maintain well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
  • Prepare monthly financial reporting
  • Produce and review audit reports for submission to address risks and evaluate regulatory requirements
  • Conduct compliance audits of payments and receipts to determine compliance with BF Saul policies and Income requirements
  • Manage daily and weekly marketing and leasing plans
  • Collect, complete and process lease applications
  • Create and submit daily reports on leasing activities
  • Train leasing professionals on regulatory requirements, company policies and office procedures
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.

Leasing Consultant

Gates Hudson
09.2018 - 08.2019
  • Oversaw a property of 373 units and trained leasing team to be able to lease and meet numbers in a property undergoing major renovations
  • Handled daily resident relations and interactions
  • Developed leasing system to ensure product marketed and sold accurately and efficiently
  • Developed and implemented tactical marketing plans such as uploading photos and videos to Youtube of completed units
  • Trained leasing professionals on regulatory requirements, company policies and successful closing strategies
  • Reviewed monthly move-ins and distributed commission accordingly to leasing agents and submitting reports to corporate
  • Distributed and followed up on tenant renewal notices during major building renovations
  • Inspected units post-vacancy to assess damages and evaluate charges for prior tenant.

Leasing Consultant

BainBridge
06.2016 - 08.2018
  • Processed clients in the process from prospect to resident
  • Collected rent and tracked resident payments and information in Yardi
  • Assisted prospective tenants in paperwork completion and e-lease signatures
  • Held high approval rating and percentage of customer loyalty
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Concierge

BainBridge
05.2014 - 06.2016
  • Handled daily inventory of key track, was accountable for keys being issued out and returned
  • Handled daily resident relations and interactions
  • Signed off on package deliveries and equipment for maintenance
  • Greeted and assisted guests by gathering information pertaining to reservations or requests
  • Answered customer telephone calls promptly and appropriately
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Education

Some College (No Degree) -

Northern Virginia Community College
Alexandria, VA

High School Diploma -

TC Williams High School
Alexandria, VA

Skills

  • Creative/Efficient problem solver
  • Leadership abilities
  • Exceptional communication skills
  • Able to keep calm under pressure and find quick solutions
  • Bilingual in Spanish and English
  • Able to grasp new concepts quickly and efficiently
  • Fair housing policies
  • Excellent time management

Timeline

Assistant General Manager

Placemakr
03.2023 - Current

Finance Manager

Placemakr
05.2021 - Current

Assistant General Manager

B.F. Saul Hospitality Group
08.2019 - 05.2021

Leasing Consultant

Gates Hudson
09.2018 - 08.2019

Leasing Consultant

BainBridge
06.2016 - 08.2018

Concierge

BainBridge
05.2014 - 06.2016

Some College (No Degree) -

Northern Virginia Community College

High School Diploma -

TC Williams High School

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Yeison Maldonado