Yee Lee
IT: Support Technician
Conover,NC
Summary
Versatile team member handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Punctual, determined and eager to work responsibly and contribute to the company.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Technician
Catawba County Government Center
05.2023 - Current
- Displays organizational skills through creating and managing groups, computers, and users through active directory and Exchange.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Collaborate with network engineers and upper management to complete task at hand.
- Communicates constructively while assisting users to resolve help desk tickets.
- Effectively communicates in order to troubleshoot printers, scanners, and computers through Team Viewer (remote).
- Demonstrates a high level of initiative through participating in new software programs, implemented by cybersecurity and IT system architect.
Product Flow
Best Buy
03.2020 - 02.2024
- Assisted Geek Squad with production/building of computers.
- Contributed to a positive work environment through teamwork, collaboration, and open communication with colleagues.
- Documented work activities diligently, providing accurate records for management review and future planning purposes.
IT Intern
Newton-Conover City Schools
08.2022 - 12.2022
- Supported IT department in handling technology rollout and maintenance.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Responsible for effective acquisition, installation, maintenance, and use of desktop technology.
- Resolved problems with new and existing equipment.
- Followed specific detailed instructions.
- Contributed to completion of routine technical task.
Education
Associate of Applied Science - Information Technology: Cybersecurity
Catawba Valley Community College
Hickory, NC 05.2020 - 12.2022
Timeline
IT Support Technician
Catawba County Government Center
05.2023 - Current
IT Intern
Newton-Conover City Schools
08.2022 - 12.2022
Associate of Applied Science - Information Technology: Cybersecurity
Catawba Valley Community College
05.2020 - 12.2022
Product Flow
Best Buy
03.2020 - 02.2024
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