Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yee Win

Newark,DE

Summary

Adaptable Hospitality-oriented graduate with 5+ years of experience in the hospitality and retail industry. Focused on providing excellent service by collaborating with teammates to meet the customers' needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banquet Events Supervisor

Dupont Country Club
06.2023 - Current
  • Training and supervising 20+ persons banquet staff, fostering a professional work environment.
  • Interpreting, discussing, and executing all food & beverage-related materials on banquet event orders.
  • Directing and managing banquet functions for a 200+persons event.
  • Coordinating large-scale events such as weddings, corporate parties, and member events quarterly.
  • Conducting post-event analysis, and identifying areas of improvement for future events.
  • Inputting sensitive data in work systems such as NorthStar club management software.

Technical Expert

Apple
09.2021 - 06.2023
  • Mentored 20+ teammates on both technical service skills and customer focus competencies to drive results and team NPS
  • Diagnosed, troubleshooted, and performed hardware repairs on 10+ iOS devices; iPhones, iPads, and Watches, daily.
  • Developed product knowledge and research acquired by Apple-certified internal resources to translate and educate customers
  • Utilized the mobile genius dashboard to document, track, and process active 4-6 appointments hourly.

Shift Manager/Key Holder

Roots Natural Kitchen
08.2017 - 09.2020
  • Managed front-of-house operations; and line operations, ensuring the serving of fresh food according to food safety practices
  • Led and coached 30+ team members on customer-focused service skills and provided hands-on training
  • Processed sales transactions, sales returns, order voids, cash drops, and daily cash deposits according to company policies
  • Demonstrated strong partnership with back-of-house for inventory checks, food safety, and handling, and food prep
  • Performed opening and closing store procedures from POS system start ups, store operations from food prep to delegating tasks.

Education

Bachelor of Science - Hospitality Business Management

University of Delaware
Newark, DE
05.2021

Skills

  • Software Suites: MS Office & Outlook, Google Docs Editors, BOX, mobile genius dashboard
  • Staff Supervision
  • Fluent in Burmese
  • Organizational skills
  • Customer focused competencies
  • Leadership skills
  • Time management

Certification

  • ABC Certified


Timeline

Banquet Events Supervisor

Dupont Country Club
06.2023 - Current

Technical Expert

Apple
09.2021 - 06.2023

Shift Manager/Key Holder

Roots Natural Kitchen
08.2017 - 09.2020

Bachelor of Science - Hospitality Business Management

University of Delaware

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Yee Win