Yeganeh Seifi
Doha,Qatar
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
27
27
years of professional experience
Work History
Restaurant Manager
Sprinkles Company, Freshii Restaurant
12.2021 - Current
- Screening, interviewing, hiring, and training restaurant staff.
- Training staff to follow restaurant procedures.
- Maintaining safety and food quality standards.
- Keeping customers happy and handling complaints.
- Organizing schedules.
- Keeping track of employee’s hours.
- Recording payroll data.
- Ordering food, linen’s, gloves and other supplies while staying within budget limitation.
- Supervising daily shift operations.
- Ensuring all end of day cash outs are correctly completed.
- Coordinating daily front-and back-of-house restaurant operation.
- Controlling operational costs and identifying ways to cut waste.
- Appraising staff performance.
- Interacting with guests to get feedback on product quality and service levels.
Restaurant Supervisor
Sprinkles Company, Freshii Restaurant
02.2020 - 12.2021
- Managing restaurant staff’s work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
Front Office Coordinator
Sharq Village & Spa, A Ritz-Carlton Hotel
12.2018 - 06.2019
- Efficiently and professionally run the front desk operation including relationship with other departments.
- Maintain and update database, organize and coordinate check-in/pre-registration procedures for arriving groups.
- Conduct and lead daily line up, weekly and monthly meeting.
- Set goals for the team and create action plans to achieve, maximize room revenue and occupancy.
- Handles Credit Limit and Trial Balance for in house guests on a daily basis.
Guest Relations Coordinator
Sharq Village & Spa, A Ritz-Carlton Hotel
09.2016 - 12.2018
- Personally walk the VIP rooms and ensure 100% room inspection.
- Coach and develop the GR team and supervised them for success.
- Share and empathize the department goal and work together with the team to achieve it.
- Managing the store and the department requisition.
- Conducting the Daily line up.
- Updating the accuracy of the Mystique Database.
Guest Relations Agent
Sharq Village & Spa, A Ritz-Carlton Hotel
03.2015 - 08.2016
- Responsible for assisting the guest recognition leader in the recognition of all Ritz-Carlton guests.
- Ensure all the departments are aware of all guests’ needs prior to arrival that will lead to a unique stay.
- Proper communicating guest: preferences, service, and amenities, events, interests ….
Alliwan Restaurant Hostess
Sharq Village & Spa, A Ritz-Carlton Hotel
05.2012 - 03.2015
- Personally check all the reservation and all their needs to be up do their expectation.
- Recognising all the repeat guests and making strong relation with guests.
- Update the database in the system.
- Daily line up.
Parisa Persian Restaurant Hostess
Sharq Village & Spa, A Ritz-Carlton Hotel
09.2011 - 05.2012
- Personally check all the reservation and all their needs to be up do their expectation.
- Update the database in the system.
- Recognising all the repeat guests and making strong relation with guests.
Manager on Duty (M.O.D)
Marcopolo Hotel Chain Co.
11.2010 - 09.2011
Sales & Trading Manager
Arya Hotels Group
05.2009 - 11.2010
House Keeping Manager & Ceremonies Supervisor
Pardisan Hotel (5*)
02.2008 - 01.2009
Assistant Manager
Iran Hotel (4*)
01.2004 - 10.2006
Front Office Supervisor
Iran Hotel (4*)
10.2000 - 02.2004
Front Office Manager
Javaheri Hotel (2*)
09.1999 - 11.2000
Front Office Supervisor
Javaheri Hotel (2*)
06.1998 - 09.1999
Education
Bachelor Degree - Hospitality Management
Rochville University
Hotel Management Certification - undefined
Cultural Heritage & Tourism Institute
Lecturer of Hotel & Tourism Industry - undefined
The Applied Science University
Literature & Human Science Diploma - undefined
Azad University
Essential Skills for Supervisors & Managers Certificate - undefined
Marriott International
Skills
- Opera, Micros, Mystique, MS Word, MS Excel & MS PowerPoint
- Team management
- Customer engagement
References
To be provided upon request
Languages
Farsi: Native
English: Fluent
Arabic: Basic
Timeline
Restaurant Manager
Sprinkles Company, Freshii Restaurant
12.2021 - Current
Restaurant Supervisor
Sprinkles Company, Freshii Restaurant
02.2020 - 12.2021
Front Office Coordinator
Sharq Village & Spa, A Ritz-Carlton Hotel
12.2018 - 06.2019
Guest Relations Coordinator
Sharq Village & Spa, A Ritz-Carlton Hotel
09.2016 - 12.2018
Guest Relations Agent
Sharq Village & Spa, A Ritz-Carlton Hotel
03.2015 - 08.2016
Alliwan Restaurant Hostess
Sharq Village & Spa, A Ritz-Carlton Hotel
05.2012 - 03.2015
Parisa Persian Restaurant Hostess
Sharq Village & Spa, A Ritz-Carlton Hotel
09.2011 - 05.2012
Manager on Duty (M.O.D)
Marcopolo Hotel Chain Co.
11.2010 - 09.2011
Sales & Trading Manager
Arya Hotels Group
05.2009 - 11.2010
House Keeping Manager & Ceremonies Supervisor
Pardisan Hotel (5*)
02.2008 - 01.2009
Assistant Manager
Iran Hotel (4*)
01.2004 - 10.2006
Front Office Supervisor
Iran Hotel (4*)
10.2000 - 02.2004
Front Office Manager
Javaheri Hotel (2*)
09.1999 - 11.2000
Front Office Supervisor
Javaheri Hotel (2*)
06.1998 - 09.1999
Hotel Management Certification - undefined
Cultural Heritage & Tourism Institute
Lecturer of Hotel & Tourism Industry - undefined
The Applied Science University
Literature & Human Science Diploma - undefined
Azad University
Essential Skills for Supervisors & Managers Certificate - undefined
Marriott International
Bachelor Degree - Hospitality Management
Rochville University
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