Kate Laraflynn Tan Pian
Palm Beach Gardens,FL
Summary
Food and Beverage Supervisor with extensive experience in restaurant operations and customer satisfaction enhancement. Proven track record in team leadership and training, resulting in exceptional service delivery. Implemented process improvements that boosted operational efficiency and profitability. Acknowledged for fostering positive work environments that encourage teamwork and high performance.
Proficient in bartending, front desk duties, and administrative functions in the hospitality sector. Track record of improving guest relations and operational efficiency. Skilled in multitasking and maintaining service excellence under pressure. Focused on contributing to team success and enhancing overall guest satisfaction.
Overview
7
7
years of professional experience
Work History
wellness front desk agent
The Club of Admirals Cove
Jupiter, Florida
10.2025 - Current
- Greeted guests upon arrival, ensuring warm and efficient service.
- Managed check-in and check-out processes using Book4Time software.
- Collaborated with spa and floor attendants to maintain readiness of facilities.
- Answered phone inquiries, providing information about spa, salon, and fitness services.
- Resolved guest issues promptly while maintaining company policies.
- Maintained organization and cleanliness of front desk area daily.
- Accurately inputted guest information into computer system and processed payments.
- Handled cash drawer responsibly throughout each shift.
Food and Beverage Captain
Fresh Meadows Country Club
Lake Success, New York
05.2025 - 10.2025
- Supervised poolside café operations, ensuring personalized service for all members.
- Trained and led café team to uphold high performance standards.
- Coordinated with management to maintain timely service consistently.
- Resolved member needs, including handling complaints and special requests.
- Managed bartending duties, overseeing setup, preparation, and breakdown tasks.
- Performed ongoing pool maintenance while addressing member requests promptly.
- Collaborated effectively with diverse coworkers to achieve operational goals.
- Engaged customers through effective interpersonal communication skills.
Food and Beverage Captain
Hunters Run Country Club
Boynton beach, Florida
10.2024 - 05.2025
- Trained and led teams of food and beverage servers to enhance service quality.
- Maintained neat and attractive sections with proper stock levels.
- Ensured food and beverage service workers adhered to grooming and attire standards.
- Checked table settings for accuracy and presentation.
- Coordinated service delivery to maintain optimal food temperature and timing.
- Greeted guests, presenting menus and wine lists professionally.
- Resolved customer issues through effective negotiation strategies.
- Answered inquiries regarding ingredients, preparation methods, and menu pairings.
Food and Beverage Captain
Hunters Run Country Club
Boynton beach, Florida
10.2023 - 05.2024
- Trained and led teams of food and beverage servers to enhance service quality.
- Maintained stocked, neat, and attractive sections for optimal guest experience.
- Ensured grooming and attire standards for food and beverage service workers.
- Checked table settings to guarantee compliance with presentation standards.
- Coordinated timely food service to maintain proper temperature and quality.
- Greeted guests while presenting menus and wine lists to promote offerings.
- Negotiated resolutions to customer issues, ensuring satisfaction.
- Answered questions regarding ingredients, dish preparation, and suggested menu pairings.
Food and Beverage Captain
Fresh Meadows Country Club
Lake Success, New York
05.2023 - 10.2023
- Ensuring personalized service to members through the clubs pool side café.
- Supervising the pool café operation.
- Train and lead the pool café team.
- Coordinate to my managers, ensuring a timely service at all times.
- Bartending. Inclusive of set up, prep work and breakdown.
- Constant pool maintenance and attending members need and requests.
- Handling any member's needs, from complaints to requests.
Food and Beverage Captain
Hunters Run Country Club
Boynton beach, Florida
10.2022 - 05.2023
- Trained and led teams of food and beverage servers to elevate service quality.
- Maintained stocked, neat, and visually appealing sections for optimal guest experience.
- Ensured adherence to grooming and attire standards among food and beverage staff.
- Checked table settings to align with dining expectations.
- Coordinated service timing to serve food at ideal temperatures.
- Greeted guests while presenting menus and wine lists for informed selections.
- Resolved customer issues using effective negotiation strategies.
- Provided detailed information on ingredients, preparation methods, and menu pairings.
Food and Beverage Server
Fresh Meadows Country Club
Lake Success, New York
05.2022 - 10.2022
- Ensuring personalized service to members through the clubs pool side café.
- Serving in all special events and private parties upon member requests.
- Bartending. Inclusive of set up, prep work and breakdown.
- Constant pool maintenance and member requests.
- Handling any potential member's needs, from complaints to requests.
Food and Beverage Server
Frenchman's Creek Beach and Country Club
Palm Beach Gardens, Florida
11.2020 - 07.2021
- Ensuring personalized service to members through the main club's restaurant outlets.
- Catering phone calls and making reservations.
- Operating the Take-out and Deliveries' Division.
- Serving in all special events and private parties upon member requests.
- Bartending.
- Compiling end of shift reports.
- Handling any potential member's needs, from complaints to requests.
Food and Beverage Server
Osteria Pronto, JW Marriott Austin
Texas, USA
01.2020 - 03.2020
- Facilitating effective communication to ensure outstanding customer experience.
- Maintaining cleanliness and order of all food and beverage areas.
- Answering calls and making restaurant reservations.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in menu presentation and explained daily specials to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Processed customer orders accurately using point-of-sale systems.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Followed proper sanitation standards when handling food and beverage items.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Prepared bills and processed credit card payments at the end of each shift.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
Lounge Server and Hostess
High Street Lounge, Shangri-La at the Fort
Taguig City, Philippines
05.2019 - 12.2019
- Serving cocktails and alcoholic beverages.
- Maintaining cleanliness and orderliness of the tables and side stations.
- Making restaurant reservations and answering queries from guests.
Practicum Trainee
Human Resource Department, Shangri-La at the Fort
Taguig City, Philippines
11.2018 - 02.2019
- Update internal databases with employee information.
- Gather and Organize payroll data.
- Schedule and confirm interviews with candidates.
- Post, update, and remove job ads from job boards, careers pages, and social networks.
- Prepare HR-related reports such as training budgets by department.
- Address employee queries about benefits.
Education
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University Foundation
Candelaria05.2019
High School Diploma -
Manuel S. Enverga University Foundation
Candelaria04.2015
Skills
- Leadership and team management
- Front desk operations
- Payment processing and transaction handling
- Hospitality management
- Customer inquiries and support
- Booking software proficiency
- Conflict resolution strategies
- Effective communication skills
- Attention to detail
- Organizational abilities
- Problem solving techniques
- Information protection measures
- Guest services and amenities management
- Safety and security procedures
- IT skills
References
- Ms. Julie Saliba, Restaurant Manager, JW Marriott Austin, jsaliba01@wildcats.jwu.edu, +16319880550
- Ms. Asheila O. Tarranco, CITHM Department Head, Manuel S. Enverga University Candelaria, tarrancoash@gmail.com, +63 9194639255
- John Deloria, HR Supervisor, Shangri-la at the Fort Manila, john.deloria@shangri-la.com, +63 9562685808
- Ms. Pamela Calalo, College Professor, Manuel S. Enverga University Candelaria, calalopamela@gmail.com, +63 9267204855
- Ergie T. Olaivar, Restaurant Manager, Frenchman's Creek Beach & Country Club, eolaivar@frenchmanscreek.com, +1 561 248 1772
- Cesar Carrillo, Assistant General Manager, Fresh Meadow Country Club, cesar@freshmeadow.org, +125164827300
Skype Id
katelaraflynn.tanpian.ict
Affiliations And Achievements
- Silver medalist, tour package proposal- domestic level (UFTE, 2015)
- National Certificates holder- Front Office, Food and Beverage, Housekeeping, Baking, Cookery and Events Management
- Supreme Student Council President (2018-2019)
- Supreme Student Council Vice-President (2017-2018)
- University Student Council Auditor (2016-2017)
Timeline
wellness front desk agent
The Club of Admirals Cove
10.2025 - Current
Food and Beverage Captain
Fresh Meadows Country Club
05.2025 - 10.2025
Food and Beverage Captain
Hunters Run Country Club
10.2024 - 05.2025
Food and Beverage Captain
Hunters Run Country Club
10.2023 - 05.2024
Food and Beverage Captain
Fresh Meadows Country Club
05.2023 - 10.2023
Food and Beverage Captain
Hunters Run Country Club
10.2022 - 05.2023
Food and Beverage Server
Fresh Meadows Country Club
05.2022 - 10.2022
Food and Beverage Server
Frenchman's Creek Beach and Country Club
11.2020 - 07.2021
Food and Beverage Server
Osteria Pronto, JW Marriott Austin
01.2020 - 03.2020
Lounge Server and Hostess
High Street Lounge, Shangri-La at the Fort
05.2019 - 12.2019
Practicum Trainee
Human Resource Department, Shangri-La at the Fort
11.2018 - 02.2019
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University Foundation
High School Diploma -
Manuel S. Enverga University Foundation