YEHYA SHARAF
Paterson
Summary
Resourceful professional in facility management, known for high productivity and efficient task completion. Skilled in operations oversight, safety compliance, and sustainability initiatives. Excel at communication, leadership, and problem-solving to enhance organizational efficiency and employee satisfaction.
Overview
5
5
years of professional experience
Work History
Senior Facility Manager
Spplus
10.2024 - Current
- Supervised daily operations across multiple branch locations.
- Developed branch performance reports for senior management review.
- Prepared detailed reports outlining overall performance of each branch location..
- Conducted regular meetings with staff to discuss performance goals, objectives, and feedback.
- Collected, analyzed and prepared reports of statistical data to assess facility management objectives.
- Organized special activities aimed at improving customer experience while visiting any branch locations.
- Liaised between tenants, residents and property owners, management concerning any tenant, resident inquiries or requests.
- Negotiated contracts with clients in order to secure favorable terms for the company.
- Managed hiring, training, scheduling, and evaluating of staff members.
Facility Manager
Spplus
03.2023 - 10.2024
- Assisted in creating training programs for new employees on topics such as customer service standards.
- Resolved customer complaints regarding parking services or policies in a timely manner.
- Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Recruited and trained new employees to meet job requirements.
- Established partnerships with local businesses to provide discounted rates for their customers' parking needs.
- Collaborated with vendors to procure supplies needed for operations, such as tickets and signs.
- Reviewed financial statements regularly to monitor budget performance against expectations.
Facility Manager
Spplus
03.2021 - 03.2023
- Coordinated with vendors to ensure timely delivery of supplies, materials, and equipment necessary for valet operations.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
- Managed daily valet operations, including hiring, training and scheduling of employees.
- Tracked inventory levels for uniforms, cleaning supplies, and keys, ensuring proper stock is maintained at all times.
- Oversaw cash management processes such as ticketing system validation, reconciliation of revenue.
- Updated and maintained databases with current information.
Education
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ06.2020
Skills
- Facility management
- Budget monitoring
- Staff scheduling
- Employee training
- Service planning and scheduling
- Time management
Timeline
Senior Facility Manager
Spplus
10.2024 - Current
Facility Manager
Spplus
03.2023 - 10.2024
Facility Manager
Spplus
03.2021 - 03.2023
Bachelor of Science - Computer Science
New Jersey City University
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