YEI DARLENE BOAYUE
St Wilmington,DE
Summary
I am looking to provide top-quality performance in a position that utilizes my communications and interpersonal expertise, speaking talents, and ability to multi-task, skills evident by my many years of experience in customer service, concierge, administrative specialist, sales, and liaison work.
Overview
26
26
years of professional experience
Work History
CAREGIVER
NEIGHBORLY HOMECARE WILMINGTON DELAWARE
01.2022 - 03.2023
- Assist with meal preparation, grocery shopping, and other errands
- Perform personal care assistance, including bathing and grooming
- Perform all non-medical home care services as needed
- Companionship and friendship between seniors and their loved ones
- Maintain consistent communication between seniors, co-workers, and office staff.
Billing Account Manager
TRAC Intermodal
Princeton, NJ
02.2016 - 01.2021
- Maintains and expands relationships with strategically important large customers
- I am presently assigned nine accounts to work with
- The billing Account Manager is responsible for achieving sales quota and assigned strategic account objectives
- I represent the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring the company meets assigned customers' needs and expectations
- Establishes productive, professional relationships with key personnel in assigned customer accounts
- Coordinates the involvement of company personnel, including Support, service, and management resources, to meet account performance objectives and customers' expectations
- Meets assigned targets for profitable sales volume and strategic objectives in posted accounts
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for one and three years
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel
Strategic Account Manager
TRAC Intermodal
Princeton, NJ
01.2015 - 02.2016
- Maintains and expands relationships with strategically important large customers
- I am presently assigned nine accounts to work with
- The Billing Account Manager is responsible for achieving sales quota and assigned strategic account objectives
- I represent the entire range of company products and services to assigned customers while leading the customer account planning cycle and ensuring the company meets assigned customers' needs and expectations.
Receptionist
International Schools Services
Princeton, NJ
07.2006 - 09.2015
- Courteously and appropriately directed all incoming telephone calls and visitor activity
- We reviewed and forwarded messages left after hours
- Performed Data Entry and clerical work
- Maintained keys and maintained a log of company truck activities
- Ensured entries were complete before releasing keys
- Maintained a log of incoming courier deliveries and notified recipients of the deliveries
- They assisted the office manager
- Nightly closing duties included locking the office and activating the answering machine.
Billing Analyst
TRAC Intermodal
Princeton, NJ
05.2013 - 01.2015
- Investigate and cleanse data correction of all inaccuracies promptly
- Record, process, issue, and coordinate reports at TRAC Metro Pool locations
- Validate, record, monitor, process, and resolve any manually submitted invoices and reinvoicing to customers for repairs performed on TRAC equipment.
Customer Service
Adecco - Township of
Hamilton, NJ
08.2007 - 09.2009
Administrative Specialist
MCCC Bookstore
West Windsor, NJ
04.2005 - 03.2006
- Assisted with the daily operation of the bookstore
- Maintained relationships with publishers
- Processed billing and invoices
- Managed shipped and receiving
- Typed correspondence.
CSR Reimbursement Specialty Team, ABBOT/ICT Group
Langhorne, PA
07.2004 - 04.2005
- Troubleshoot glucose meters and replace them if defective or damaged
- They advised customers on how to use a home glucose monitoring system by giving step-by-step instructions over the telephone
- Assisted customers with using a control solution and the blood glucose sample, assisted customers with third-party insurance companies, especially with receiving mail orders
- Posted payments to customer's accounts
- Assisted customers with various concerns, including cable installation, transfer, and disconnection
- Monitored appointments for new and existing customers through the dispatch department.
Customer Service Representative
BJ's Wholesale Club
Langhorne, PA
06.1999 - 10.1999
- Opened new accounts and closed existing accounts
- Made journal entries
- Collected and deposited daily cash receipts.
Front Desk Associate Concierge
Princeton Marriott
Princeton, NJ
02.1997 - 05.1999
- Registered guests as they entered and departed the hotel, PBS operator
- Made reservations for guests at the hotel and local places of entertainment.
Education
undefined
Skills
- Excel (Less than one year)
- Microsoft Office (Less than one year)
- MICROSOFT POWERPOINT (Less than one year)
- MS OFFICE (Less than one year)
- Oracle (Less than one year)
- PowerPoint (Less than one year)
- PowerPoint 2010 (Less than one year)
- Presentation Skills (Less than one year)
- Time Management (Less than one year)
- Training (Less than one year)
- Word (Less than one year)
- Billing
- Collections
- Accounts Receivable
- Assessments
- Supervisory Skills: Motivating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CAREGIVER - NEIGHBORLY HOMECARE WILMINGTON DELAWARE
01.2022 - 03.2023
Billing Account Manager - TRAC Intermodal
02.2016 - 01.2021
Strategic Account Manager - TRAC Intermodal
01.2015 - 02.2016
Billing Analyst - TRAC Intermodal
05.2013 - 01.2015
Customer Service - Adecco - Township of
08.2007 - 09.2009
Receptionist - International Schools Services
07.2006 - 09.2015
Administrative Specialist - MCCC Bookstore
04.2005 - 03.2006
- CSR Reimbursement Specialty Team, ABBOT/ICT Group
07.2004 - 04.2005
Customer Service Representative - BJ's Wholesale Club
06.1999 - 10.1999
Front Desk Associate Concierge - Princeton Marriott
02.1997 - 05.1999
African Methodist Episcopal Zion Academy
University of Liberia Monrovia - ,
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