Yeidalys Anaya
Orlando,FL
Summary
Versatile administrator with customer service skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support and team member issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Offers skill with various systems paired with outstanding active listening and multitasking abilities. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar Property Management
Orlando, Florida
10.2023 - Current
- Recorded and maintained comprehensive documentation of leasing activities such as tenant leases, renewals, move-ins, move-outs, and rent increases.
- Developed and maintained strong connections with tenants, vendors, and contractors.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Assisted in summarizing leasing activity for management review on a monthly basis.
- Responsible for overseeing social media platforms for multiple projects while also providing support in event planning activities such as coordinating caterers, vendors and managing meeting schedules.
- Handled administrative tasks including efficient management of paperwork filing and promptly responding to inquiries from potential renters and vendors.
Instructor Customer Support
JetBlue
Orlando, FL
04.2022 - 10.2023
- Assisted JetBlue University (JBU) College of Customer Support as a liaison in Reservations classes.
- Helped facilitate classes in the Business Partner program with the Philippines and Colombia classes.
- Successfully troubleshooted different crewmember behaviors that did not follow as well as abused the JetBlue values or affected the experience of a customer.
- Looked for chat disconnects, proper use of grammar, accuracy in the balance of the 3 C’s (Customer, Crewmember and Company).
- Made sure Hospitality standards were met in the Crewmember interaction.
Bilingual Customer Support/LIASON
JetBlue
Orlando, FL
02.2021 - 04.2022
- Handled customers in both queues, English and Spanish, while providing the JetBlue experience on every call.
- Exceeded the quality high standards while keeping up all other stats on the floor.
- Demonstrated proficiency in using multiple communication platforms while taking payments.
- Identified the root cause of customer problems and provided appropriate resolutions in a timely manner.
Customer Service Representative
Orange County Utilities
Orlando, FL
02.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Assisted operations, keeping track of other agent stats on the floor (Aux and After Call work, as well as Average Handle time for the team)
- Submitted reports to leadership to be able to compare with the company as to where the team stats ranked with the company
Permit Analyst
Orange County Building and Safety
Orlando, FL
12.2016 - 01.2019
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews
- Performed routine data entry or other office support activities, including creating, distributing or filing over 75 documents per day
- Updated operational records or licensing information using computer terminals.
Receptionist
Greater Orlando Aviation Authority
Orlando, FL
08.2015 - 12.2016
- Confirmed appointments, communicated with clients and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Answered central telephone system and directed 25 daily calls accordingly
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Education
High School Diploma -
El Redentor Educative Center
Orlando, FL02.2017
Skills
- Data Entry and Maintenance
- Verbal and Written Communication
- Issue and Complaint Resolution
- Avaya Phone Systems
- Microsoft Office
- OneSite
- Multitasking and Prioritization
- Customer Account Management
- Event Planning
- Social Media and Promotions
Certification
- Dale Carnegie | Winning with Relationship Selling
- Cardiopulmonary Resuscitation (CPR)
Languages
Spanish
Native/ Bilingual
Timeline
Leasing Professional
Greystar Property Management
10.2023 - Current
Instructor Customer Support
JetBlue
04.2022 - 10.2023
Bilingual Customer Support/LIASON
JetBlue
02.2021 - 04.2022
Customer Service Representative
Orange County Utilities
02.2019 - 02.2021
Permit Analyst
Orange County Building and Safety
12.2016 - 01.2019
Receptionist
Greater Orlando Aviation Authority
08.2015 - 12.2016
High School Diploma -
El Redentor Educative Center
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