YEIDY ALEJANDRA SALCE CARERA
Philadelphia,PA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Services Solutions
SAJOMA CONTRACTOR
PHILADELPHIA PA
10.2023 - 03.2024
CUSTOMER SERVICE WITH EMPATHY, HELPING CUSTOMERS SOLVE PROBLEMS BY PROVIDING THEM WITH IDEAS IN A RESPECTFUL WAY
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
NETWORK MANAGER AND CUSTOMER SERVICE
GEIDDY CABRERA
SANTIAGO REPULICA DOMICANA
02.2021 - 10.2023
- Analyzed network traffic and performance metrics to optimize system performance.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Increased network reliability by conducting regular audits, identifying vulnerabilities, and recommending corrective actions.
Customer Service Cashier
FUNDACION SAN JOSE
SAN JOSE DE LAS MATAS, REPUBLICA DOMINICANA
08.2019 - 09.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
LICEO TECNICO CANADA
SAN JOSE DE LAS MATAS REP.DOM08.2018
High School Diploma -
ESCUELA PRIMARIA TRINAMOYA DE VASQUEZ
SAN OSE DE LAS MATAS, SANTIAGO REP.DOM08.2014
Skills
- Turnover Minimization
- Employee Scheduling
- Adherence to high customer service standards
- Data-driven Insights
- Customer Order Management
- Exceptional telephone etiquette
- Product and Service Promotion
- Sales proficiency
- Reference selling
- Product and service solutions
- Customer Relations
- Loss Prevention
- Sales Presentations
- Conflict resolution techniques
Certification
accounting and finance technique.
Additional Information
I am a professional technician in the area of
accounting and finance.
compliance with 120 hours in computing.
with an intermediate level of English. managing to study 3 and a half years of English at the John F. Kennedy Institute.
With desires to belong to a company that allows me to contribute and develop my skills.
Languages
ingles
Limited Working
español
Native or Bilingual
Timeline
Customer Services Solutions
SAJOMA CONTRACTOR
10.2023 - 03.2024
NETWORK MANAGER AND CUSTOMER SERVICE
GEIDDY CABRERA
02.2021 - 10.2023
Customer Service Cashier
FUNDACION SAN JOSE
08.2019 - 09.2021
High School Diploma -
LICEO TECNICO CANADA
High School Diploma -
ESCUELA PRIMARIA TRINAMOYA DE VASQUEZ