Highly skilled Program Specialist with a proven track record of collaborating with senior leadership to drive impactful decision-making. Leveraging extensive expertise and acquired knowledge, consistently influencing strategic outcomes. Fostered strong professional relationships with both internal and external stakeholders, effectively advancing the organization's goals. Thrives in fast-paced, dynamic environments, with the ability to adapt quickly and deliver results.
Overview
7
7
years of professional experience
Work History
PROGRAM SPECIALIST
VA ROCKY MOUNTAIN NETWORK
09.2021 - Current
Created an Organizational Risk Tracking mechanism to further VISN oversight capabilities, coupled with a data analytics dashboard to visualize risk VISN-wide
Developed various Human Resource (HR)-related PowerBi dashboards to assist leadership in making data-driven decisions
Produced advanced PowerApps applications to streamline functions and data intake
Conducted data analysis on various Human Resource and Clinical databases in efforts to create statistical visuals
Developed and deployed multiple PowerBi dashboards and PowerApps for several facilities and VISNs to support the implementation of the Stay in VA initiative
Created a data template for VISN Leadership to compare HR staffing metrics, Community Care metrics, Access, and Wait Time metrics
Developed procedures and guidelines for monitoring performance indicators associated with the project
Executed a plan that consolidated and simplified internal/external effective communication
Lead and directed the progress for strategic planning and business development
Identified opportunities to improve or enhance program initiatives and operations
Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes
HEALTH SYSTEM SPECIALIST (DETAIL)
VHA OFFICE OF NURSING SERVICES
02.2024 - 06.2024
Performs as the Executive Assistant to the Office of Nursing (ONS) Services Director of Strategic Planning and Communications
Execute project management responsibilities in relation to the advancement of the 10-year Nursing Workforce Strategic Plan
Develop project management plans, statements of work, communication plans, business case reports, and implementation plans
Identify, create, and implement action plans related to the nursing workforce strategic plan
Coordinates the internal and external endorsement of VHA nursing resources prior to organization socialization
Produce creative, eye-catching, and informative presentations for ONS executive leadership, the Assistant Under Secretary for Health for Patient Care Services/Chief Nursing Officer (AUSH-PCS/CNO), and other senior management/external stakeholders
Facilitate strategic planning meeting with ONS Leadership, VA contractors, and other agency officials
Participate in and attends multiple senior management meetings related to the VHA ONS
Created processes that contributed to the reduction of administrative time
Established department branding for official email communications
Created reports summarizing key performance indicators associated with usage of the health systems platform
Analyzed workflow trends to determine optimal utilization of the health system resources
EXECUTIVE OFFICER TO CHIEF NURSE OFFICER (DETAIL)
VISN 19 ROCKY MOUNTAIN NETWORK (VISN 19)
07.2022 - 05.2023
Streamlined operations, prioritized tasks, and responded to correspondence allowing Chief Nurse Officer to increase productivity
Reserved executive travel and processed reimbursements upon return per the federal government's travel policy
Managed complex calendar scheduling with focus on proper allocation of Chief Nurse Officer availability
Collaborated with facility Nursing Leadership to initiate new projects and aid in process improvement
Produced comprehensive presentations that captured current state of nursing within VISN 19, that included barriers and opportunities
Initiated and completed all hiring transactions within VISN Nursing Department
Assisted in review of individual department performance and worked with leadership to improve processes, procedures, and practices
Drafted reports and executive summaries that would be either reviewed by Chief Nurse Officer and/or presented to executive leadership team
Conducted data analysis on a multitude of reports extracted from Veterans Health Administration (VHA) databases in relation to nursing hiring, turnover and demographics
Participated in senior level discussions which varied in complexity that affected operation of 8 facilities
Acted as project lead, representing VISN Chief Nursing Officer, on improving nursing onboarding in collaboration with VHA Office of Nursing Service (ONS)
Acted as deployment lead/project manager for preparation of Electronic Health Record Modernization project
Anticipated and tracked programmatic risks to provide strategic solutions
Established a VISN nursing department weekly meeting to enhance awareness of various VISN program's operational status
HEALTH SYSTEM SPECIALIST
VA ROCKY MOUNTAIN NETWORK
12.2018 - 09.2021
Acted as VISN Liaison to facility leadership in efforts to improve communication and workflow
Administrative Lead for Healthcare Operations Committee chaired by Deputy Network Director (DND)
Served as VISN Government Information Specialist (Privacy/FOIA), which include, but not limited to enforcing Privacy policy, reviewing/approving contracts, and investigating privacy incidents
Conducted investigations regarding privacy complaints and potential violations
Composed investigation documentation and presented to leadership that includes policy/directives, recommendations, and possible disciplinary actions
Reviewed and tracked all Office of Inspector General (OIG) related items received at VISN
Also collaborates with VISN leadership and program managers during approval process of these requested responses
Performed as Surge Coordinator to assist with management and coordination of healthcare delivery during COVID pandemic for two of eight facilities
Performed as Issue Briefs Points of Contact to ensure emergent issues or situations are relayed to senior leadership, program managers, and Central Office, as well as make sure are addressed appropriately
Acted as Executive Assistant to Deputy Network Director/Supervisor to front office staff for eight weeks
Coordinated SECVA site visits and as result, received SECVA Coin recognizing service and participation
Received BRAVO Award from one of VISN's Medical Center Directors acknowledging professionalism and dedication that has been displayed
Analyzed and compiled data that was presented to VISN and facility leadership in efforts to encourage data-driven decision-making
Collaborated with Human Resources daily regarding various tasks and requested documentation
STAFF ASSISTANT TO NETWORK DIRECTOR
VA ROCKY MOUNTAIN NETWORK
10.2017 - 12.2018
Collaborated with Human Resources daily regarding various tasks and requested documentation
Managed Network Director (ND) and Deputy Network Director's (DND) daily calendars and travel coordination
Coordinated and scheduled meetings for ND and DND
Manage correspondence at request of ND (this also includes sensitive material)
Received, reviewed, and performed preliminary review of all incoming State Licensing Board files
Aided with coordination of Congressional and high-level site visits at facilities
Operated as VISN Point of Contact for various procedure and process inquiries to VISN and facility staff
Works collaboratively with both Executive Officers of Network Director and Deputy Network Director to ensure efficient daily office operations
Prepared documents such as memos, letters, invoices, reports, and other materials for distribution
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations
Education
High School Diploma -
PROLOGUE EARLY COLLEGE
Chicago, IL
06.2007
Skills
Project Execution
Health Information Systems
Organizational Strategy Development
Human Resources
Statistical Analysis
Healthcare System Oversight
Healthcare Risk Assessment
Organizational Growth
Workflow Improvement Strategies
Project Implementation
Operational Efficiency in Healthcare
SQL Database Management
Skilled in Power BI Analysis
Pyramid Modeling Proficiency
Timeline
HEALTH SYSTEM SPECIALIST (DETAIL)
VHA OFFICE OF NURSING SERVICES
02.2024 - 06.2024
EXECUTIVE OFFICER TO CHIEF NURSE OFFICER (DETAIL)
VISN 19 ROCKY MOUNTAIN NETWORK (VISN 19)
07.2022 - 05.2023
PROGRAM SPECIALIST
VA ROCKY MOUNTAIN NETWORK
09.2021 - Current
HEALTH SYSTEM SPECIALIST
VA ROCKY MOUNTAIN NETWORK
12.2018 - 09.2021
STAFF ASSISTANT TO NETWORK DIRECTOR
VA ROCKY MOUNTAIN NETWORK
10.2017 - 12.2018
High School Diploma -
PROLOGUE EARLY COLLEGE
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