Yeilanith Escorcia
Paterson,NJ
Summary
Well-organized Business Support Officer with proactive approach in maintaining business processes and supports. Systematically stays on top of budget and administrative requirements. Anticipates needs and proactively takes appropriate action to meet deadlines and exceed expectations.
Overview
7
7
years of professional experience
Work History
QC Inspector
MultiPak
07.2023 - Current
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
- Proposed and implemented improvements to reduce errors and rejected items.
Warehouse Package Handler
FedEx Express
02.2023 - 09.2024
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
Business Support Specialist
DSV Solutions
05.2020 - 11.2022
- Kept customers satisfied and loyal by providing exceptional service.
- Troubleshot and resolved technical issues in-person, via telephone and over online chat services.
- Managed accounts receivable functions, processed payments and researched billing problems.
- Developed procedural manuals for operational areas within scope of business support responsibilities.
- Oversaw quality control to identify inconsistencies and malfunctions.
Home Health Aide
BAYADA
04.2019 - 03.2020
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Packing Associate
Multipak packaging
09.2017 - 02.2019
- Packed items in designated boxes and cartons to fulfill customer orders.
- Wrapped and packaged items securely to minimize damage during shipping.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
Education
Home Health Aide Certificate -
AMG Medical Institute
Paterson, NJ05.2020
High School Diploma -
Eastside High School
Paterson, NJ07.2017
Skills
- Communication Management
- Documentation Abilities
- Troubleshooting Skills
- Client Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
QC Inspector
MultiPak
07.2023 - Current
Warehouse Package Handler
FedEx Express
02.2023 - 09.2024
Business Support Specialist
DSV Solutions
05.2020 - 11.2022
Home Health Aide
BAYADA
04.2019 - 03.2020
Packing Associate
Multipak packaging
09.2017 - 02.2019
Home Health Aide Certificate -
AMG Medical Institute
High School Diploma -
Eastside High School