Yeildolunda Bowens
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Southeast Hospital
Houston, Texas
05.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Scanned documents into electronic medical records system.
- Collected co-pays and other payments from patients at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assembled registration paperwork and placed identification bands on patient.
Store Manager
Murphy USA
Pearland, Texas
08.2008 - 05.2023
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
Education
GED -
Evan E. Worthing
9215 Scott St Houston, Tx. 7705101-2011
Skills
- HIPAA Compliance
- Patient Education
- Problem-Solving
- Appointment Scheduling
- Insurance Verification
- Patient Registration
- EMR Updating
- Phone and Email Etiquette
- Information Collection
- Payment Processing
- Money Handling
- Customer Service
- Multitasking and Organization
- Team Leadership
Timeline
Patient Access Representative II
Memorial Hermann Southeast Hospital
05.2023 - Current
Store Manager
Murphy USA
08.2008 - 05.2023
GED -
Evan E. Worthing
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