Yeilin Romero
Alvin,TX
Summary
Enthusiastic and personable entry-level receptionist with a strong commitment to delivering exceptional customer service. Proficient in managing high call volumes, directing inquiries and providing accurate information. Adept at multitasking in a fast-paced environment, with a keen eye for detail and a friendly demeanor. Seeking to contribute my excellent communication skills and organizational abilities to create a positive first impression for clients and visitors.
Overview
2
2
years of professional experience
Work History
Salon Apprentice
A La Mode Hair Studio
Plano, TX
11.2023 - 05.2024
- Performed shampooing, conditioning, and scalp massage treatments to enhance the client experience
- Assisted with inventory management by monitoring stock levels of hair products and supplies.
- Attended industry events such as trade shows or seminars to stay updated on the latest trends in hairstyling.
- Developed relationships with regular clients through personalized consultations about their desired looks
- Maintained knowledge of different hair types and textures to recommend appropriate products for at-home care.
Receptionist
A La Mode Hair Studio
Plano, TX
05.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained cleanliness and organization of salon stations, ensuring a comfortable and welcoming environment for clients
- Managed appointment scheduling system, effectively coordinating client bookings and optimizing stylist
- Managed cash register transactions, accurately processing payments and providing change.
- Provided exceptional customer service by greeting clients, offering beverages, and addressing any concerns or questions
Server
Papasitos Cantina
Richardson, TX
05.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
L.V Berkner High School
Richardson Tx08.2017
Skills
I consider myself to be highly skilled in communication I can easily build relationships with clients and have the ability to upsell them to better products that suit their needs I am very organized and polite
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salon Apprentice
A La Mode Hair Studio
11.2023 - 05.2024
Receptionist
A La Mode Hair Studio
05.2023 - 11.2023
Server
Papasitos Cantina
05.2022 - 03.2023
High School Diploma -
L.V Berkner High School