Yeilys Machado

• Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
• Managed a diverse portfolio of complex cases, balancing priorities to achieve successful outcomes across all assignments.
• Ensured compliance with legal regulations during all investigations, maintaining the highest ethical standards throughout the process.
• Exceeded performance targets through meticulous case management and prioritizing high-stakes investigations.
• Maintained strict confidentiality when handling sensitive client information during all aspects of an investigation.
• Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
• Enhanced team performance through continuous training on best practices in the repossession industry.
• Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
• Maintained accurate records of all recovery actions, providing a solid foundation for informed decision-making and future strategy adjustments.
• Reduced the time taken for recoveries by optimizing procedures, resulting in faster resolutions for clients.
• Identified trends in delinquent accounts to anticipate potential issues and proactively address them before they escalated into larger problems.
• Provided regular reports on account status, updating management on progress towards collection targets and recommending adjustments as needed.
• Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.
• Collected on delinquent accounts to reduce overdue balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers to prevent accounts from entering collections.
• Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
• Actively participated in cross-functional initiatives aimed at enhancing overall business operations and customer experience.
• Improved recovery processes by implementing effective strategies and streamlining communication among team members.
• Demonstrated strong negotiation skills in resolving disputes with external parties, securing favorable outcomes for clients whenever possible.
• Developed strong relationships with external agencies to facilitate smoother collaborations during complicated recovery cases.
• Fostered an environment of continuous learning within the team by sharing insights from past experiences and encouraging open dialogue around challenges faced during recoveries.

• Enhanced collections efficiency by implementing and monitoring strategic collections plans.
• Streamlined department operations by optimizing workflows, policies, and procedures.
• Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
• Established performance metrics to evaluate team success and identify areas for improvement.
• Researched accounts and completed due diligence to resolve collection problems.
• Mentored junior staff members on best practices in debt collection techniques and procedures.
• Improved team productivity through ongoing coaching, training, and performance evaluations.
• Reduced delinquency rates with proactive account management and timely followups.
• Prepared and delivered performance reviews of Number collections agents to support continuous improvement of department.
• Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
• Acted as central point of contact for both employees and customers on routine credit and collection issues.
• Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
• Processed payments and applied to customer balances.
• Reviewed delinquent accounts daily, prioritizing efforts based on balance size and days past due status.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Counseled debtors on payment options and arranged installment agreements.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.

• Posted advertisements on Craigslist, AutoTrader, and various car sales websites.
• Resolved client concerns arising within 30 days of purchase .
• Built relationships with customers to encourage repeat clients.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

• Posted advertisements on Craigslist, AutoTrader, and various car sales websites.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat
• Resolved client concerns arising within 30 days of purchase.

-Ensured readiness for opening through efficient food preparation and cleaning tasks.

-Provided a friendly greeting to all visitors.

-Ensured timely preparation of client orders.

-Facilitated efficient handling of product order processes for leadership.

-Performed closing duties, including cleanup and organization.