YEIMI HERNANDEZ
Brooklyn,NY
Summary
Diverse customer service experience in various fields including healthcare, retail, and food service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented Interpreter with advanced conversational abilities in English and Spanish. Maintain emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.
Almost 2 years of intake/ hospitality specialist, interacting with asylum seekers/ and homeless clients. To help them in there basic needs at each process of the intake stage to there permanant placement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Interpreter
Accurate Communications
Manhattan, NY
04.2024 - Current
- Help translate Spanish to English and English to Spanish for the clients as the case workers
- Help with intake paper work if needed in the Men / Family/ Couple shelters
- Offer them meals and something to drink while in intake and provide blankets and personal hygiene kits
- Give paperwork for directions to get to there placement shelters
- Help with resources of housing health care and job work shops
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Interpreted conference calls and other workplace communications in real-time.
- Also interpret for Acs clients at office or home visits as well as preventive services/ supervised visits.
- Assisted in the interpretation of medical documents, including patient records and discharge summaries.
- Provided simultaneous translation services for conferences, meetings, seminars and interviews.
- Translated written texts from one language to another accurately and efficiently.
- Facilitated communication between non-English speaking patients and healthcare providers.
Docgo, Brooklyn - caseworker manegment
06.2023 - 04.2024
- Greet guests, patients, clients, and staff members as they enter our locations
- Assist guests, patients, and clients through the intake and discharge processes
- Scan the QR code on the guest's badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor's attention, in a timely manner
- Register guests into our computer systems
- Direct guests, patients, clients, and staff members to the correct resources and escort when necessary
- Distribute meals, personal hygiene items, and other necessary items
- Clean up after meal distribution and organize leftover food supplies
- Organize and store mail for guests
- Distribute mail and flyers
- Assist guest, patients, and clients with various appointments
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
- Utilizes appropriate supplies with minimal waste
- Respect and maintain the confidentiality of information
- Strive to maintain a positive work environment
- Perform additional duties as assigned.
Docgo, Brooklyn - Intake specialist
06.2023 - 04.2024
- Experienced Intake Specialist adept at conducting thorough assessments to gather client information, ensuring accurate service provision
- Skilled in client interviews, data entry, and initial case evaluations
- Committed to maintaining confidentiality and providing compassionate, client-centered service
- Proven ability to manage a high volume of cases with efficiency and discretion.
Mg Testing - Covid Tester
07.2022 - 05.2023
- Perform covid testing on patients using pcr and rapid tests
- Interview patient and enter pertinent information into the patient portal
- Utilize appropriate safety equipment and procedures to administer tests
- Clean and organize testing area at end of the day.
Ez-Test - Covid Tester
01.2022 - 04.2022
- Perform covid testing on patients
- Enter all information into patient portal
- Collect and store specimens
- Maintain and order inventory of supplies.
Education
GED -
Acorn Community High School
Brooklyn, NY05-2022
Skills
- Proficient in English and Spanish
- Fast Learner
- Adaptable
- Work Well with Others
- Works Well in Fast-Paced Environment
- Trained in Safe & Clean Work Environment in Accordance with COVID Guidelines
- Microsoft Excel
- Opening and closing procedures
- Team Collaboration
- Cash Handling
- Staff training and motivation
- Task Prioritization
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Written Communication
- Technology knowledge
Certification
- OSHA Bloodborne Pathogens: MediaLab, INC
- OSHA Fire Safety: MediaLab, INC
- OSHA Hazard Communication and Chemical Hygiene: MediaLab, INC
Timeline
Interpreter
Accurate Communications
04.2024 - Current
Docgo, Brooklyn - caseworker manegment
06.2023 - 04.2024
Docgo, Brooklyn - Intake specialist
06.2023 - 04.2024
Mg Testing - Covid Tester
07.2022 - 05.2023
Ez-Test - Covid Tester
01.2022 - 04.2022
GED -
Acorn Community High School
- OSHA Bloodborne Pathogens: MediaLab, INC
- OSHA Fire Safety: MediaLab, INC
- OSHA Hazard Communication and Chemical Hygiene: MediaLab, INC
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