Yeimi Vieyra Melo
Office & Communication Specialist
Tillamook
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Office & Communication Specialist
Consejo Hispano
01.2025 - Current
- Receptionist duties- Answer phone calls, greet visitors, provide basic information.
- Document handling- Provide assistance filling out forms when not in client's native language.
- Office supplies management- Maintaining inventory of office supply, ordering supply as needed.
- Basic Administrating tasks- updating documents, creating flyers, sharing on social media.
- Conduct interviews with immigrant individuals wanting support from the ECO program.
Human Service Specialist
Oregon department of human services
01.2020 - 01.2024
- Interview customers/clients to elicit pertinent information and determine eligibility for services, ensuring equitable access for immigrant populations and applying an immigrant-justice perspective.
- Advocate for immigrant justice by coordinating referrals to legal aid and community partners, clarifying complex benefits policies for non-English speakers, and safeguarding clients' rights.
- Cooperate within a team to find solutions and make decisions that support agency goals, incorporating cultural and legal considerations unique to immigrant communities.
- Work with people under emotional and/or financial stress and from a variety of cultures and backgrounds, maintaining sensitivity to immigration status and confidentiality concerns.
- Complete technical and detailed work using basic mathematics and software tools while maintaining accuracy and tailoring processes to address immigrant-specific barriers.
- Communicate decisions regarding the approval or denial of benefits while engaging diverse populations and individuals with communication challenges, including offering interpretation support when needed.
- Research, interpret, and apply policies and regulations in a work environment with frequently changing processes, flagging potential impacts on immigrant justice and service equity.
Store Manager
Main Street Pizza
01.2013 - 01.2020
- Led a team of 20 employees, providing guidance and support to ensure efficient operations.
- Developed and implemented strategies to improve productivity and streamline processes.
- Managed daily operations, including scheduling, inventory management, and customer service.
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs.
- Maintained high standards of quality control to ensure customer satisfaction.
- Created and maintained budgets, monitoring expenses to meet financial targets.
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture.
- Provided ongoing coaching and mentoring to team members, supporting their professional development.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc.
- Payroll.
Education
High school diploma -
Newpot High School
Newpot, OR 09.2008 - 06.2011
Skills
Analytics and reporting
Verbal communication
Community engagement
Self motivation
Pronouns
- She
- Her
- Ella
Timeline
Office & Communication Specialist
Consejo Hispano
01.2025 - Current
Human Service Specialist
Oregon department of human services
01.2020 - 01.2024
Store Manager
Main Street Pizza
01.2013 - 01.2020
High school diploma -
Newpot High School
09.2008 - 06.2011
Similar Profiles
Ivan LeyvaIvan Leyva
Staff Volunteer at Elsinore First Assembly Ministerio HispanoStaff Volunteer at Elsinore First Assembly Ministerio Hispano
Josue ZafraJosue Zafra
Translator and Interpreter at Progreso Hispano NewsTranslator and Interpreter at Progreso Hispano News
Mileth Bejar AlvarezMileth Bejar Alvarez
Volunteer at El Centro Hispano, Inc.Volunteer at El Centro Hispano, Inc.
CARISSA ANDERSENCARISSA ANDERSEN
CNA/ED Technician and Unit Secretary at Adventist Health HospitalCNA/ED Technician and Unit Secretary at Adventist Health Hospital
Zachary NeubauerZachary Neubauer
Police Officer at Tillamook Police DepartmentPolice Officer at Tillamook Police Department