Yeimy Alvarado
Belmont,NC
Summary
Sales professional with advanced proficiency in English and native fluency in Spanish. Customer Service professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
7
7
years of professional experience
Work History
Sales Associate
Carolina Cooks Foodservice Equipment & Supplies
01.2025 - Current
- Build and maintain strong relationships with restaurant owners, managers, and chefs to understand their supply needs and provide tailored solutions.
- Manage a portfolio of accounts, ensuring repeat business and high customer satisfaction.
- Identify upselling and cross-selling opportunities to increase sales revenue.
- Provide product knowledge and recommendations on restaurant supplies, equipment, and food service items.
- Process and track customer orders accurately, ensuring timely delivery and resolution of issues.
- Negotiate pricing and contracts to meet client budgets while achieving company sales goals.
- Maintain accurate sales records, prepare reports, and track inventory levels.
- Conduct cold calls, visits, and follow-ups to expand client base and grow territory sales.
- Stay updated on industry trends and competitor offerings to provide strategic insights to customers.
Fulfillment Expert
Target
08.2024 - Current
- Documented product movements, packages and order details using hand-held and machine scanners.
- Assisted customers in finding products and provided information on merchandise.
- Processed high volume of orders daily and consistently met production targets.
- Coordinated and distributed backorders to meet customer needs.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Fulfilled online and in-store orders accurately and efficiently to meet customer satisfaction.
- Kept inventory areas clean and accessible to maximize productivity.
Bilingual Customer Service Representative
Experian
11.2020 - 09.2023
- Answered questions in English and Spanish based on individual caller requirements.
- Handled 80 calls in a daily basis.
- Giving support to customers located in USA, responding questions about their Credit Report and their Credit Score.
- Followed scripts to maintain good call control.
- Updated customer accounts with current personal and purchasing information.
- Improved customer service procedures, policies, and standards based on feedback.
- Engaged with customers to understand needs, resolve issues, and answer product questions.
Customer Service Mentor
Sykes
01.2019 - 10.2020
- Participated in workshops and training sessions to improve personal skills and job performance.
- Handled 70 calls in a daily basis, giving support to customers located in USA and Canada for the bank of Capital One.
- Trained new staff on company's customer service policies and procedures.
- Ensured confidentiality of all sensitive information handled during client interactions.
- Handled customer complaints, providing appropriate solutions and follow-ups within time limits.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Promoted a positive, supportive learning environment for all team members.
Education
High School Diploma -
Bilingual Experimental High School of Palmares
Alajuela , Costa Rica01.2017
Executive English Technician -
National Learning Institute
Alajuela, Costa Rica01.2018
Skills
- Customer Support
- Problem-Solving
- Problem Resolution
- Written Communication
- Bilingual English and Spanish
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Negotiation & Closing Skills
- Territory & Account Management
- Product Knowledge (Restaurant Supplies & Equipment)
- Sales Reporting & Forecasting
- Communication & Presentation Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Carolina Cooks Foodservice Equipment & Supplies
01.2025 - Current
Fulfillment Expert
Target
08.2024 - Current
Bilingual Customer Service Representative
Experian
11.2020 - 09.2023
Customer Service Mentor
Sykes
01.2019 - 10.2020
High School Diploma -
Bilingual Experimental High School of Palmares
Executive English Technician -
National Learning Institute
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