Yeimy Ariza
West Palm Beach,FL
Summary
Driven by a results-focused approach, I excelled at Serdan, enhancing administrative efficiency and supporting revenue management. My blend of strong teamwork and administrative skills, coupled with a knack for problem-solving and relationship building, consistently improved operational outcomes and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Hospitality Team Member
Brightline
Boca Raton, FL
03.2024 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.
- Provided excellent customer service at the hotel bar, promoting an enjoyable atmosphere for patrons while increasing beverage sales.
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Collaborated with housekeeping staff to address special requests from guests, improving their stay experience.
- Developed and maintained positive relationships with guests for satisfaction.
Private Nanny/Housekeeper
Private Home
Palm Beach
10.2022 - 01.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
Administrative Assistant
Serdan
Bogota, Colombia
11.2017 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Compensation Analyst
Serdan
Bogota, Colombia
11.2016 - 11.2017
- Assisted with administration of bonuses, cash incentives for home offices and executive programs.
- Collaborated with recruiters to help develop compensation packages and maintain fair employee pay levels.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
- Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
Operations Manager
Vision & Marketing
Bogota, Colombia
06.2014 - 11.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
International Marketing - International Marketing
Universidad San Jose
Bogota, Colombia05.2017
Skills
- Strong teamwork
- Reliability and punctuality
- Initiative and Self-Motivation
- Professional Appearance
- Cross-cultural sensitivity
- Housekeeping standards
- Guest Relations
- Problem-solving skills
- Hospitality services
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Relationship Building
- Computer Skills
- Phone and Email Etiquette
- Administrative Skills
- Invoicing and Billing
- Revenue management
- Administrative Support
Timeline
Hospitality Team Member
Brightline
03.2024 - Current
Private Nanny/Housekeeper
Private Home
10.2022 - 01.2024
Administrative Assistant
Serdan
11.2017 - 02.2022
Compensation Analyst
Serdan
11.2016 - 11.2017
Operations Manager
Vision & Marketing
06.2014 - 11.2016
International Marketing - International Marketing
Universidad San Jose