Yeimy Cabrera
Slatington,PA
Summary
Self-motivated [Job Title] brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Banking Operations Coordinator
Visionfund Dominican Republic-Santo Domingo
09.2019 - 07.2020
- Give support to the Operations Manager, and Supervise the operations carried out by the assistants and analysts of credits and offices
- Supervise disbursement operations carried out daily
- Validate and supervise the process of formalization, approval and flow of credit
- Ensure that payments made by customers through alternative channels are applied in a timely manner
- Prepare reports, constant update and portfolio report of the institution together with support to the collection area
- Guarantee approval process, case analysis, among others.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Managed company schedule to coordinate calendar and arrange travel.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Trained team members on new hotel services and products to support promotional efforts.
Mortgage Business Executive
Scotiabank-Santo Domingo
01.2016 - 08.2019
- Place and promote Mortgage Financing sales in the 5 assigned branches
- Supervise the mortgage product and support these branches, creating strategies on how to place the product to reach the goal of the office and area
- Creation and implementation of Open House, participation in mortgage fairs
- Strengthen ties with construction and real estate companies through visits, conferences, among others.
- Cultivated a high-performance culture rooted in accountability, transparency, trustworthiness, and continuous learning to drive company success.
- Developed strategy to combat increased competitive presence within territory.
- Managed and organized internal communication to hold staff accountable to priorities.
- Implemented data-driven decision-making to optimize resource allocation, driving revenue growth for the company.
- Expanded market presence through targeted marketing campaigns and effective brand positioning efforts.
- Participated in monthly training on latest technology trends and products in industry.
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services.
- Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
- Spearheaded process improvement initiatives that reduced redundancies and increased operational efficiency across departments.
- Consistently exceeded sales targets through diligent tracking of leads, systematic follow-up strategies, and excellent closing skills during negotiations.
Sales and Service Executive
Bank Bhdleon-Santo domingo
04.2011 - 06.2015
- Assist clients with credit card applications, claims, analysis of banking products, sale of loans, life insurance, service insurance, funeral insurance
- Provide assistance and negotiate the bank's products with clients and future clients.
- Established long-term partnerships with key industry stakeholders for mutual growth and success.
- Improved sales team performance with ongoing coaching, training sessions, and performance evaluations.
- Exceeded quarterly quota targets consistently through diligent prospecting efforts and effective closing techniques.
- Leveraged CRM tools effectively to manage prospects, track communication history, and optimize overall sales process management.
- Streamlined sales processes to boost efficiency, reduce costs, and facilitate collaboration across departments.
- Developed customized sales presentations for prospective clients, showcasing product benefits and unique selling points.
- Led successful sales campaigns that resulted in significant growth in new customers acquisition while retaining existing clients.
- Collaborated with cross-functional teams to develop innovative products that addressed emerging customer demands.
- Increased sales revenue by implementing targeted marketing strategies and cultivating strong client relationships.
- Analyzed sales data to identify areas for improvement, implementing actionable steps to drive results consistently.
- Enhanced customer satisfaction through providing exceptional service, resolving issues promptly, and addressing inquiries professionally.
- Conducted regular product demonstrations for potential customers, leading to increased interest and higher conversion rates.
- Managed a diverse portfolio of accounts, ensuring personalized attention and tailored solutions for each client''s needs.
- Reduced churn rate by proactively identifying at-risk accounts and implementing targeted retention strategies.
Education
Bachelor's degree in Business Marketing - Marketing Research
Technological University of Santiago -DR
Santo Domingo ,DR12.2015
Skills
- Financial Analysis
- Financial Modeling
- Financial Report Writing
- Sales (10 years)
- Mortgage loans (10 years)
- Analysis of mortgage loans (10 years)
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Staff Management
- Meeting Coordination
- Event Planning
Personal Information
- Relocation: Anywhere
- Title: Manager of banking operations
Languages
English
Limited Working
Spanish
Bilingual or Proficient (C2)
Timeline
Banking Operations Coordinator
Visionfund Dominican Republic-Santo Domingo
09.2019 - 07.2020
Mortgage Business Executive
Scotiabank-Santo Domingo
01.2016 - 08.2019
Sales and Service Executive
Bank Bhdleon-Santo domingo
04.2011 - 06.2015
Bachelor's degree in Business Marketing - Marketing Research
Technological University of Santiago -DR
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