Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yeina Figueroa

Canovanas,PR

Summary

Outgoing Customer Service Cashier well-versed in sale persuasion techniques and proficient in cash register systems. Energetic self-starter with outstanding active listening abilities. Well known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations. Friendly and engaging with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

Happy Family Chinese
Reading, PA
04.2022 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Processed customer payments quickly and returned exact change and receipts.

Crew Member

Arby's
Wyomissing, PA
11.2019 - 10.2021
  • Educated customers on menu items, product ingredients and nutritional values.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided restaurant information.

Education

High School Diploma -

Reading High School
Reading, PA
08-2022

Skills

  • Customer Service
  • Cash Handling
  • Order coordination
  • Telephone management
  • Positive and professional
  • Product Knowledge
  • Customer Satisfaction
  • Customer Support
  • Problem-Solving
  • Service Recommendations
  • Bilingual
  • Upselling strategies
  • Spanish/English translation
  • Eligibility Determination
  • Disciplined
  • Dedicated

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Customer Service Cashier

Happy Family Chinese
04.2022 - 05.2023

Crew Member

Arby's
11.2019 - 10.2021

High School Diploma -

Reading High School
Yeina Figueroa