Yeinsy Jimenez
Cutler Bay,Florida
Summary
Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service, office work at medical field or any other (Coding and Biling). Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Perez Trading Company
Miami, Florida
05.2022 - Current
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Work on the sales process from beginning to end by doing the order and articulating all the departments involve.
Medical Receptionist
CENTRO MEDICO DEL SOL
CANCUN, QUINTANA ROH
11.2020 - 02.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Medical biling
Customer Service Representative
Melia International Hotels
Varadero , Matanzas
01.2015 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Work on the Hotel Social Media
Education
Certificate Course - Medical Biling And Coding
Florida National University
Hialeah, FL04.2022
Master of Arts - Social Sciences
Agrarian University of Havana
San Jose De Las Lajas09.2009
Bachelor of Arts - Social Sciences
Agrarian University of Havana
San Jose De Las Lajas ,Mayabeque ,Cuba07.2007
Skills
- PCI (Payment Card Industry)
- Providing Feedback
- Following Supervisor Instructions
- Returns and Refunds
- Bilingual
- Selling Skills
Timeline
Sales Assistant
Perez Trading Company
05.2022 - Current
Medical Receptionist
CENTRO MEDICO DEL SOL
11.2020 - 02.2021
Customer Service Representative
Melia International Hotels
01.2015 - 11.2019
Certificate Course - Medical Biling And Coding
Florida National University
Master of Arts - Social Sciences
Agrarian University of Havana
Bachelor of Arts - Social Sciences
Agrarian University of Havana
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