Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yeinsy Jimenez

Miramar,Florida

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand.A broad spectrum of work experiences from University Professor, Director of Cultural Programs in Communities, Events and meeting coordinator, Community Manager, and Sales assistant.

Currently, Continuing Studies in Clinical Social Work is highly motivated and committed to making this society a better place.

Overview

16
16
years of professional experience

Work History

Sales Assistant

Perez Trading
Miami, FL
05.2022 - Current
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
  • Provided support in negotiating contracts with third-party providers regarding rates, services offered.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Managed paperwork and necessary information required for client shipments.
  • Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
  • Maintained and updated systems to drive communication with internal and external customers.

Community Manager

Melia Internationals
Varadero, Cuba
03.2017 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.

Event Coordinator

Melia International Hotels
Varadero, Cuba
01.2015 - 02.2017
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
  • Planned various activities such as seminars, workshops or conferences related to the event theme or topic area.
  • Analyzed customer feedback surveys filled out after each program in order to improve future programs and events.
  • Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.

Director of Cultural Programs

Provincial Government
San Jose De Las Lajas, Cuba
01.2011 - 12.2014
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Served as a public spokesperson at industry events or conferences.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Guided and motivated staff to drive maximum performance.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Planned and implemented strategies to grow revenue.
  • Supported work-life balance to improve staff morale.
  • Coordinated activities with other departments to expedite work and improve interdepartmental performance.

Cuban Art Porfessor

Agrarian University of Havana
San Jose De Las Lajas , Cuba
09.2007 - 11.2010
  • Provided instruction in a variety of courses, including lecture and laboratory classes.
  • Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
  • Conducted research related to the field of study.
  • Advised students on academic issues and career paths.
  • Evaluated student performance through tests, quizzes and other assessments.
  • Engaged with colleagues in scholarly activities at professional conferences.
  • Collaborated with staff members to design curricula for new courses or programs.
  • Supervised graduate students in their thesis research projects.
  • Mentored faculty members in teaching methods and best practices.
  • Published articles, book chapters and books related to area of expertise.
  • Reviewed manuscripts submitted for publication by peers.
  • Participated in departmental committees that address curriculum development, assessment strategies or technology initiatives.
  • Served on university-wide committees tasked with developing policies or procedures.
  • Attended meetings with administrators concerning budgetary matters.
  • Organized seminars, workshops or other events related to topics within the discipline.

Education

Master of Arts - Sociocultural University Studies

Agrarian University of Havana
Cuba
09-2012

Bachelor of Arts - Sociocultural Studies

Agrarian University Of Havana
San Jose
07-2007

MCSW - Clinical Social Work

AGM
Miami, FL

Skills

  • Bilingual
  • Knowledge of excel ,word and hability to learn any system
  • Great comunicative skills
  • Goal-Oriented
  • Customer Needs Assessment
  • Friendly and Helpful
  • Adaptability and Flexibility
  • Excellent Communication
  • Creative Thinking
  • Self Motivation

Timeline

Sales Assistant

Perez Trading
05.2022 - Current

Community Manager

Melia Internationals
03.2017 - 12.2019

Event Coordinator

Melia International Hotels
01.2015 - 02.2017

Director of Cultural Programs

Provincial Government
01.2011 - 12.2014

Cuban Art Porfessor

Agrarian University of Havana
09.2007 - 11.2010

Master of Arts - Sociocultural University Studies

Agrarian University of Havana

Bachelor of Arts - Sociocultural Studies

Agrarian University Of Havana

MCSW - Clinical Social Work

AGM

Similar Profiles

CREATE PROFILE
Yeinsy Jimenez