Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Communication Skills
Personal Information
References
Timeline
Generic

Yeisa Cruz

Fort Myers,FL

Summary

Highly motivated and results-driven professional with a relentless pursuit of success. Demonstrated dedication, self-motivation, and a commitment to exceeding expectations. Seeking an opportunity to leverage skills and experience to make a significant impact and contribute value to a team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Compliance Specialist

OnTrac
04.2023 - Current
  • Develop, plan, and perform internal compliance audits
  • Identify and communicate improvement opportunities to management
  • Collaborate with teams to reduce risk and achieve business goals
  • Monitor daily operations, report on performance, and provide assistance when required
  • Serve as the escalation point for processing issues, ensuring objectives are met
  • Implement efficiency initiatives and foster strong relationships with internal and external parties
  • Assist in developing operational metrics and keeping documentation up to date
  • Provide 24/7 support as needed
  • Perform other assigned responsibilities.

Office manager/Project Coordinator

Vetor Contracting Services LLC
04.2022 - 04.2023
  • Collecting W-9s and certificates of insurance from vendors and managing office operations
  • Maintaining accurate records in accordance with the building department
  • Managing filing systems, both electronic and hard copy
  • Completing reporting and analysis as required by Owners and COI
  • Entering all approved invoices and ensuring timely payments using QuickBooks for accounts processing
  • Managing the month-end closing process and objectives
  • Establishing and supporting a strong internal control structure, including proper segregation of duties in the bookkeeping department
  • Recruiting, supervising, and developing office personnel
  • Paying close attention to detail when composing and providing materials, setting priorities, and meeting deadlines.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.

Independent Contractor Coordinator

LaserShip
09.2021 - 04.2023
  • Accurately enters IC information into company systems
  • Manage all aspects of the contractual relationship between LaserShip and Master Contractors and/or ICs
  • Serve as the primary point of contact between LaserShip and Master Contractors and/or ICs
  • Oversee compliance with IC Operating Agreement, regulatory requirements and shipper expectations
  • Find and resolve issues and conflicts with Master Contractors and/or ICs
  • Manage security clothing and other contractor related inventory.

Assistant General Manager/Customer Service Manager

Town Sports International
08.2018 - 09.2021
  • Meeting and exceeding company goals and metrics related to employees and members and striving for continuous improvement
  • Collaborating with the General Manager to review and analyze the club's Profit & Loss statements and other financial reports daily to ensure the club is meeting sales and expense goals
  • Managing expenses including labor, supplies, and equipment effectively
  • Ensuring that the club maintains a 30% rescind rate for billing cancellation every month
  • Handling scheduling and bi-weekly payroll for direct reports and overseeing this process for other club managers
  • Assisting the General Manager in managing member complaints and ensuring prompt resolution of all member concerns
  • Assisting the General Manager in overseeing biweekly payroll to ensure timely correction of missed punches and submission of payroll by the indicated deadline
  • Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
  • Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.

Project Coordinator/Permit Expediter

Alonso Consulting Services
01.2006 - 08.2014
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.

Education

No Degree - Project Management

ProTrain PMP Program

Bachelor of Science - Management - Human Resource Management Concentration

FLORIDA GULF COAST UNIVERSITY
FORT MYERS, FL
08.2024

Liberal Arts & Science - associate's degree -

QUEENS BOROUGH COMMUNITY COLLEGE
BAYSIDE, NY
01.2017

Skills

  • Compliance Specialist
  • Office manager/Project Coordinator
  • Independent Contractor Coordinator
  • Assistant General Manager/Customer Service Manager
  • Experience
  • Compliance knowledge
  • Compliance Monitoring
  • Internal Auditing
  • Compliance Oversight
  • Auditing processes
  • Adobe Acrobat
  • Project Management
  • Risk Identification

Certification

  • Notary Public, National Notary Association
  • Loan Signing Agent, National Notary Association

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Personal Information

Title: Compliance Specialist

References

Available upon request.

Timeline

Compliance Specialist

OnTrac
04.2023 - Current

Office manager/Project Coordinator

Vetor Contracting Services LLC
04.2022 - 04.2023

Independent Contractor Coordinator

LaserShip
09.2021 - 04.2023

Assistant General Manager/Customer Service Manager

Town Sports International
08.2018 - 09.2021

Project Coordinator/Permit Expediter

Alonso Consulting Services
01.2006 - 08.2014

No Degree - Project Management

ProTrain PMP Program

Bachelor of Science - Management - Human Resource Management Concentration

FLORIDA GULF COAST UNIVERSITY

Liberal Arts & Science - associate's degree -

QUEENS BOROUGH COMMUNITY COLLEGE
Yeisa Cruz