Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

YEISA CRUZ

Lehigh Acres,FL

Summary

Results-driven Compliance Specialist and Project Manager with 10+ years of progressive experience in logistics, contractor compliance, customer service, and team leadership. Skilled in vendor relationship management, audit oversight, and multi-site operational support. Known for bridging gaps between teams and improving performance. Currently supporting 4–6 branches at OnTrac and actively pursuing growth into area operations leadership.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Compliance Specialist

OnTrac
04.2023 - Current
  • Serve as the primary point of contact for RSPs (Regional Service Providers) regarding qualification and contract compliance.
  • Act as a liaison between operations personnel and third-party vendors providing transportation and delivery services.
  • Assist in the prevention and resolution of disputes between the company and contractors by identifying root issues and recommending solutions.
  • Conduct regular audits to verify compliance with insurance requirements, DOT/FMCSA, business licenses, and local permits.
  • Train OnTrac personnel on effective communication practices with vendors and assist with contract interpretation.
  • Provide FastTrack training and support for over 7 branches, ensuring RSPs are fully onboarded and performance is monitored.
  • Deliver performance analysis reports, escalate service issues, and ensure strong business relationships are maintained.
  • Function independently across 4–6 active branches while managing compliance escalations and documentation.

Office Manager / Project Coordinator

Vetor Contracting Services LLC
04.2022 - 04.2023
  • Oversaw documentation, contractor qualifications, and milestone submissions for city and private projects, including NYC DOB and SCA-funded contracts.
  • Managed internal controls, WMBE compliance, insurance verification, and all contract-related paperwork.
  • Collected W-9s, tracked purchase orders and budgets, and processed invoices through QuickBooks; led month-end close and reporting.
  • Maintained accurate digital and hard-copy filing systems in compliance with city building department standards.
  • Led a team of office administrators, overseeing recruitment, training, and performance development.
  • Supported contractors via city platforms, resolved inspection issues, and coordinated with city representatives.
  • Developed project plans, analyzed performance data, and ensured timely submissions and updates to minimize delays.
  • Provided regular reporting on budgets, deliverables, and issues; maintained internal controls and bookkeeping integrity.

Independent Contractor Coordinator

LaserShip
09.2021 - 04.2023
  • Managed onboarding and compliance documentation for independent contractors (ICs) and master contractors, ensuring adherence to company and regulatory requirements.
  • Maintained oversight of uniforms, vehicle inventory, and pre-contract procedures; ensured accurate data entry into company systems.
  • Served as primary point of contact for contractor relations, resolving issues and ensuring alignment with operating agreements and shipper expectations.
  • Conducted performance audits and escalated qualification or compliance violations to leadership.
  • Supported compliance efforts, verifying tax documents, vehicle registrations, and contractor credentials.

Assistant General Manager / Customer Service Manager

Town Sports International
08.2018 - 09.2021
  • Oversaw daily operations across sales, customer service, childcare, and retail departments; managed a team of 20+ staff.
  • Handled scheduling, bi-weekly payroll, and staff attendance; led daily huddles and ensured labor cost control.
  • Collaborated with the General Manager on P&L reviews, financial performance, and achieving monthly sales and expense targets.
  • Led member services, handled escalations, and maintained a rescind rate below 30% by driving satisfaction and retention.
  • Supported staff onboarding, performance reviews, and development initiatives to foster team engagement.
  • Maintained compliance with company policies and helped enforce brand standards across all operations.

Sales Associate / Program Advisor

Bally Sports
08.2012 - 03.2014
  • Delivered personalized program guidance to new and prospective clients, aligning services with their individual goals and needs.
  • Built strong client relationships through proactive outreach, reducing cancellations by over 20% via tailored retention strategies.
  • Set and executed daily sales targets; collaborated on sales floor planning to maximize team performance and service delivery.
  • Managed merchandising efforts including tagging, pricing, and floor readiness; provided product recommendations to resolve client concerns.
  • Educated clients on promotions and services using persuasive communication to increase engagement and retention.
  • Maintained a welcoming, customer-first environment focused on creating lasting impressions and driving repeat business.

Project Coordinator / Permit Expediter

Alonso Consulting Services
01.2006 - 08.2012
  • Coordinated project approvals and documentation for private developers and architects, working closely with the NYC Department of Buildings (DOB).
  • Filed permits, reviewed plans, tracked approvals, and maintained accurate project records throughout the submission process.
  • Managed multiple active projects by prioritizing deadlines, delegating tasks, and leading team workflows to meet deliverables.
  • Facilitated communication between clients, contractors, and internal departments to ensure project alignment and timely updates.
  • Organized and led team meetings, maintained meeting records, and supported brainstorming for process improvements.
  • Created and maintained detailed job files; ensured budget adherence and effective resource allocation.

Education

B.S. - Management – HR Management Concentration

Florida Gulf Coast University
08.2024

A.A. - Liberal Arts & Science

Queensborough Community College

Skills

  • Compliance & Contract Auditing
  • Contractor Onboarding & Qualification
  • Vendor & Client Relationship Management
  • Project Planning & Coordination
  • Invoicing & Budget Tracking
  • Internal Controls & Contract Oversight
  • Microsoft Office Suite QuickBooks Adobe Acrobat

Certification

  • Notary Public – National Notary Association
  • Loan Signing Agent – National Notary Association

Languages

Spanish

Timeline

Compliance Specialist

OnTrac
04.2023 - Current

Office Manager / Project Coordinator

Vetor Contracting Services LLC
04.2022 - 04.2023

Independent Contractor Coordinator

LaserShip
09.2021 - 04.2023

Assistant General Manager / Customer Service Manager

Town Sports International
08.2018 - 09.2021

Sales Associate / Program Advisor

Bally Sports
08.2012 - 03.2014

Project Coordinator / Permit Expediter

Alonso Consulting Services
01.2006 - 08.2012

A.A. - Liberal Arts & Science

Queensborough Community College

B.S. - Management – HR Management Concentration

Florida Gulf Coast University

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