YEISEL DE LA RUA
Loxahatchee,FL
Summary
Dedicated professional with a career-long record of communication, behavioral care, and client relation success for leading organizations Proven talent for aligning business strategy and objectives with established client service and behavioral management paradigms to achieve maximum operational impacts with minimum resource expenditures. Bilingual professional with experience both in account management and in childcare for those on the Autism Spectrum, holding expertise in time management, office management, product knowledge, compliance assurance, behavioral interventions, and communication. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as resource allocation expertise.
Overview
4
4
years of professional experience
Work History
Register Behavior Technician
Margo Behavior Services LLC
West Palm Beach , FL
06.2024 - Current
- Applied proven strategies to positively affect client behaviors.
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
- Exercised confidentiality and discretion to maintain HIPAA requirements.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Register Behavior Technician
SquareOne Behavior Services
Royal Palm Beach , FL
03.2024 - 06.2024
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
Registered Behavior Technician
ABA Therapy of Palm Beach
West Palm Beach
03.2023 - 01.2024
- Implements treatment plans
- Collects skill acquisition and behavior reduction data
- Applies feedback and training on ABA job performance given by the lead BCBA or BCaBA
- Provides behavior support inside and outside of the home or classroom when applicable
- Assist children with day-to-day tasks
- Observe child behaviors to collect data
- Teach specific skills required for skill acquisition and maladaptive behavior reduction
- Nurture a child's social abilities
- Inform parents and other caregivers about behavioral intervention findings
Operations Specialist
MISSION LANE
Remote
03.2022 - 01.2023
- Train new hires as necessary and ensure policies and procedures are followed
- Oversee day-to-day tasks and issues for both newly established and returning customers, championing customer retention and conflict resolution
- Provide guidance and insight to customers on company products and offers, identifying the best fit per customer on how to help them thrive financially
- Collaborate with team members to standardize and share best practices, procedures, and relevant insights
- Exercise living knowledge of federal and state compliance policies and how they apply to various products
- Maintain comprehensive and updated product knowledge and job duties
- Champion comprehensive communication with clientele in both English and Spanish
Universal Banker
FIRST NATIONAL BANK COASTAL COMMUNITY
Wellington, FL
09.2021 - 02.2022
- Created and maintained an effective organizational system for all official bank documents and records
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling of cashier's checks
- Handled confidential paperwork and ensured close adherence to bank and federal privacy policies
- Cultivated a warm, welcoming, and friendly customer-centric branch environment
- Conducted each client transaction efficiently, accurately, and effectively with the utilization of both interpersonal and banking knowledge
Register Behavior Technician
CHRYSALIS ABA THERAPY AUTISM
Delray, FL
08.2020 - 08.2021
- Oversaw collection of data about students' behaviors through close direct observation
- Served as a key assistant in BCBAs as directed, engaging with behavior reduction assessments and skill acquisition plans
- Managed regular teaching of students, and implemented teaching of specific behavior skills called for in treatment plans
- Communicated behavioral intervention results to students' parents and caregivers
- Assured maintenance of strict confidentiality behaviors regarding student information
- Provided a safe and supportive educational environment for patients and families
Education
ASSOCIATE OF ARTS -
Palm Beach State College
West Palm Beach, FL09.2024
Skills
- Scheduling Coordination
- Time Management
- Behavioral Care
- Client Relations
- Organizational Management
- Product Knowledge
- Account Management
- English / Spanish Translation
- Data Entry
- Behavioral Health
- Familiarity with relevant software and tools to streamline customer service and data entry processes
- Office suites (Microsoft Office)
- Data analysis and visualization (Excel, Tableau)
- ABA Matrix
Certifications
- Registered Behavior Technician
- BLS CPR (Adult, Child, Infant)
- Professional Crisis Managment
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Register Behavior Technician
Margo Behavior Services LLC
06.2024 - Current
Register Behavior Technician
SquareOne Behavior Services
03.2024 - 06.2024
Registered Behavior Technician
ABA Therapy of Palm Beach
03.2023 - 01.2024
Operations Specialist
MISSION LANE
03.2022 - 01.2023
Universal Banker
FIRST NATIONAL BANK COASTAL COMMUNITY
09.2021 - 02.2022
Register Behavior Technician
CHRYSALIS ABA THERAPY AUTISM
08.2020 - 08.2021
ASSOCIATE OF ARTS -
Palm Beach State College
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