Yeisel Rodríguez Torrens
Kissimmee
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Administrator
Maxhealth Center
06.2024 - Current
- Multiple locations: MaxHealth Lake Wales, MaxHealth Davenport, and MaxHealth Dundee.
- HEDIS Measures
- Manage Care Experience-Medicare community
- Injection Administration: IM, SC and ID
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Phlebotomy
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Medical Assistant Supervisor
Celebration Obstetrics and Gynecology
01.2020 - 06.2024
- Perform in office procedures like Hystoscopies, Colposcopies, LEEP (Loop Electrosurgical Excision Procedure), Cryotherapy, IUD insertion/removal, Nexplanon insertion/removal, Vulvar biopsy and cyst removal.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Reduced medication errors significantly with introduction of double-check system for prescriptions.
- Led by example in providing compassionate patient care, setting high standard for team.
Clinical Coordinator
Saint Cloud Pharmacy and Wellness Center
01.2019 - 01.2020
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Implemented new policies and educated staff on changes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Improved patient satisfaction with personalized care coordination, leading to notable increase in positive feedback.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
Pharmacy Technician Supervisor
Saint Cloud Pharmacy and Wellness Center
01.2019 - 01.2020
- Increased customer satisfaction by promptly addressing concerns and providing compassionate assistance during their visit.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Compound sterile and non-sterile medications. These types of medications include: ointments, creams, capsules, tablets, powders and dissolved under the tongue pills or troches.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Assisted in the implementation of new pharmacy software, leading to improved staff productivity and workflow efficiency.
- Improved patient outcomes by accurately dispensing medications and providing thorough education on proper usage.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
Scheduling Department & Office Receptionist
Orlando Diagnostic Center
01.2018 - 01.2019
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Collaborated with team members on various projects, fostering a cohesive office atmosphere.
- Answered phone promptly and directed incoming calls to correct offices.
- Facilitated clear communication between departments by distributing mail and important documents in a timely manner.
- Reduced wait times by efficiently managing guest sign-in processes and notifying staff of visitor arrivals.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Assistant & Office Receptionist
Poinciana Family Medical Center
01.2016 - 01.2018
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Bachelor's of Science - Health Services Management
Ana G. Mendez University
01.2024
Medical Administrative Assistant - CMAA
Medcerts
Michigan, USA01.2020
Certified Clinical Medical Assistant - CMA
Medcerts
Michigan, USA01.2020
Pharmacy Technician Professional And Compounding - CPht
Universidad Metropolitana
01.2018
Certified Phlebotomy Technician (CPT)
MedCerts
Orlando, FL12-2018
Certified Surgical Technologist (CST)
MedCerts
Orlando, FL06-2017
Skills
- Facilitating appointment arrangements
- Follow-up engagement
- Strategic issue analysis
- Clear written communication
- Expertise in HIPAA compliance
- Medical transcription proficiency
Certification
American Red Cross- Basic Life Support (BLS) Certified.
LNGG
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Administrator
Maxhealth Center
06.2024 - Current
Medical Assistant Supervisor
Celebration Obstetrics and Gynecology
01.2020 - 06.2024
Clinical Coordinator
Saint Cloud Pharmacy and Wellness Center
01.2019 - 01.2020
Pharmacy Technician Supervisor
Saint Cloud Pharmacy and Wellness Center
01.2019 - 01.2020
Scheduling Department & Office Receptionist
Orlando Diagnostic Center
01.2018 - 01.2019
Medical Assistant & Office Receptionist
Poinciana Family Medical Center
01.2016 - 01.2018
Bachelor's of Science - Health Services Management
Ana G. Mendez University
Medical Administrative Assistant - CMAA
Medcerts
Certified Clinical Medical Assistant - CMA
Medcerts
Pharmacy Technician Professional And Compounding - CPht
Universidad Metropolitana
Certified Phlebotomy Technician (CPT)
MedCerts
Certified Surgical Technologist (CST)
MedCerts
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