Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager
Yeisha Bolden
Open To Work

Yeisha Bolden

Management
Pine Bluff,AR

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Quality Assurance AnalystSupervisorGeneral Manager

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Pine Bluff, AR, USLittle Rock, AR
Open to relocation: Yes

Salary Range

$18/hr - $1000/hr

Important To Me

Work-life balanceCareer advancement

Summary

Dynamic retail management professional with over 10 years of experience in enhancing customer service, optimizing inventory processes, and ensuring quality assurance standards. Expertise in overseeing daily operations, leading teams, and driving performance improvements across various roles, including Assistant Store Manager, ICQA Troubleshooter, and Shift Manager. Proven track record of elevating overall business success through effective leadership and strategic problem-solving. Open to relocation and authorized to work in the U.S. for any employer.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Wingstop
Pine Bluff, AR
10.2025 - Current
  • Supervised daily operations to ensure efficient store management and customer satisfaction.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Implemented inventory control measures to optimize stock levels and reduce shrinkage.
  • Analyzed sales data to identify trends and drive merchandising strategies.
  • Developed staff schedules to align with peak business hours and maximize productivity.
  • Resolved customer complaints effectively, fostering a positive shopping environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Oversaw daily operations to maintain store cleanliness and organization.

Assistant Manager

SHOE SHOW INC
Pine Bluff, AR
02.2025 - 10.2025
  • Check in freight
  • Cash Handling and Deposits
  • Provide great customer service
  • Process Returns and Web Orders
  • Clean and Organize the Stock Room
  • Clean, Stock, and organize Sales floor
  • Manage and coach Sales Associates

Quality Assurance Analyst

Producers Rice Mill, Inc.
Stuttgart, AR
01.2023 - 07.2025
  • Test samples of crisp rice densities as they being packaged
  • Flag and tag products that don't meet safe standards for shipment
  • Process various types of test to measure different specifications of the products to ensure they are produced and manufactured correctly.
  • Check in trailers make sure they are clean and ready for loading.

Center Manager

Ace Cash Express
Memphis, TN
03.2023 - 01.2025
  • I keep up with inventory of supplies, loan, and various items in the center.
  • I keep an eye on my P&Ls to make sure that everything is at quota and where do I need to improve.
  • I Cross Audit Loans to assure accuracy and quality of the loans.
  • I also provide great Customer Service to my customers to ensure that they will return to my location to handle their business.
  • Handle large sums of money
  • Proficient Knowledge of Check Cashing Procedures
  • Create and Handle Loans
  • Handle Bill Pay Transactions
  • Since I have taken over my Memphis location the overall success of the center has increased significantly. My customers have noticed the difference and encouraged me to continue the hard work.

Assistant Store Manager

Dollar General
Tulsa, OK
07.2022 - 01.2023
  • Count tills, make deposits, fill change orders, Supervise and Manage various shifts, Watch for theft, Clean and Stock shelves, Check in deliveries, Assist with the management of the store.

ICQA Troubleshooter

Macy's Supply Chain Warehouse
Owasso, OK
07.2021 - 02.2022
  • I helped control the Inventory of the warehouse
  • I also was a secondary cycle counter.
  • Located inventory that was missed by the pickers
  • Fixed and restocked inventory that was missing tags, packaging, and also record damaged items.
  • Manually enter inventory when the cycle counters made a mistake.
  • I was also cross trained in various departments throughout the warehouse and even got the privilege to gain access to the high security area of the warehouse where I worked alone cycle counting, picking, and packing high security items.

Production Worker

Macy's Supply Chain Warehouse
Owasso, OK
10.2020 - 01.2021
  • Pack, Induct, and prepare orders to be shipped to the customers.
  • Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
  • Executed quality control checks to ensure compliance with production standards.
  • Trained new employees on safety protocols and proper equipment usage.
  • Monitored inventory levels, reporting discrepancies to management for resolution.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Implemented cycle counting procedures to enhance operational efficiency across warehouse operations.
  • Conducted accurate inventory counts to maintain stock accuracy and minimize discrepancies.

Shift Manager

McDonald's
Little Rock, AR
09.2011 - 03.2020
  • Assigned duties, responsibilities, and work stations to employees in accordance with work requirements
  • Executed daily operations of paperwork, and daily reports.
  • Developed equipment maintenance schedules and arranged for repairs.
  • Trained and managed several different employees in different areas of the store and achieved significant improvements in their productivity.
  • Trained workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervised and managed the new crew members for McDonald's.
  • Inspected supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
  • Observed and evaluated workers and work procedures in order to ensure quality standards and service.

Supervisor

Chick-fil-A
Pine Bluff, AR
08.2017 - 12.2018
  • Manage/ Supervise the closing shift
  • Perform Boil-Outs
  • Take Orders
  • Prepare orders
  • Train other Crew Members
  • Clean/Sanitize all equipment

Patient Care Tech II

Jefferson Regional Medical Center
Pine Bluff, AR
02.2017 - 08.2017
  • Take Vital Signs
  • Assist Patients with Daily Needs
  • Prep patients for surgery with Specialized Baths
  • Help the Registered Nurses
  • Chart daily operations and duties
  • Sit with patients that required a sitter
  • Check patient's blood sugar
  • Helped out on other floors when they were short
  • Volunteered to work overtime and on days off

Filler Pipe Department

Stant USA
Pine Bluff, AR
09.2015 - 05.2016
  • Start and Stop Equipment
  • Operate multiple machines at one time
  • Load and Unload equipment into machines for processing
  • Take instructions from supervisors
  • Gauge and build parts to be shipped out
  • Read blueprints
  • Follow work instructions as directed
  • Learned to work safely and wear the correct PPE at all times
  • Helped out in various departments
  • Volunteered to work overtime and on days off

Manager

Domino's
Maumelle, AR
03.2015 - 06.2015
  • Took Orders, Made orders, Finish orders, prepare and sort orders, manage various shifts, count registers, make deposits, input delivery driver end of the day report, inventory and clean

Crew

McDonald's
Kosciusko, MS
10.2008 - 08.2011
  • Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Executed daily operations of paperwork, and daily reports.
  • Developed equipment maintenance schedules and arranged for repairs.
  • Trained and managed several different employees in different areas of the store and achieved significant improvements in their productivity.
  • Trained workers in food preparation, and in service, sanitation, and safety procedures.
  • Supervised and managed the new crew members for McDonald's.
  • Inspected supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
  • Observed and evaluated workers and work procedures in order to ensure quality standards and service.

Education

General Studies (Associate) -

Holmes Community College
Goodman, MS
07.2011

High School Diploma - undefined

Amanda Elzy High School
Greenwood, MS
05.2008

Skills

  • Pallet Jack
  • Retail Management (10 years)
  • Computer Skills (10 years)
  • Quality Assurance
  • Shift Management
  • QuickBooks (10 years)
  • Office Management
  • Supervising Experience (10 years)
  • Typing
  • Microsoft Outlook (10 years)
  • Management Experience (10 years)
  • Microsoft Office (10 years)
  • Store Management Experience
  • Leadership
  • Order Picker
  • Data Entry (8 years)
  • Customer Service (10 years)
  • Administrative Experience (10 years)
  • Shipping & Receiving
  • Inventory Control
  • Assembly
  • Computer Literacy
  • Microsoft Word
  • Warehouse experience

Additional Information

I have taken Keyboarding (including 10-Key) and Computer Literacy courses.

Timeline

Assistant Manager

Wingstop
10.2025 - Current

Assistant Manager

SHOE SHOW INC
02.2025 - 10.2025

Center Manager

Ace Cash Express
03.2023 - 01.2025

Quality Assurance Analyst

Producers Rice Mill, Inc.
01.2023 - 07.2025

Assistant Store Manager

Dollar General
07.2022 - 01.2023

ICQA Troubleshooter

Macy's Supply Chain Warehouse
07.2021 - 02.2022

Production Worker

Macy's Supply Chain Warehouse
10.2020 - 01.2021

Supervisor

Chick-fil-A
08.2017 - 12.2018

Patient Care Tech II

Jefferson Regional Medical Center
02.2017 - 08.2017

Filler Pipe Department

Stant USA
09.2015 - 05.2016

Manager

Domino's
03.2015 - 06.2015

Shift Manager

McDonald's
09.2011 - 03.2020

Crew

McDonald's
10.2008 - 08.2011

High School Diploma - undefined

Amanda Elzy High School

General Studies (Associate) -

Holmes Community College

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