YEISHALIZZ CIRINO
High Point,NC
Summary
A hardworking, detail-oriented, and highly motivated professional with combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven approach with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medicaid Advocate
Medical Answering Service
2022.09 - 2024.06
- Used active listening skills to provide exceptional service and resolution
- Coordinated transportation arrangements for guests and vendors
- Helped coordinate transportation services for medical appointments when necessary
- Created and maintained detailed records for all transportation activities
- Provided transportation to medical appointments, shopping centers, recreational activities
- Developed strong relationships with clients by demonstrating compassion and understanding of their needs
- Completed paperwork accurately following each trip according to established protocols
- Utilized effective communication skills to provide clear instructions to clients regarding the transportation process
- Managed difficult situations calmly, responding quickly and appropriately in emergency situations
- Ensured compliance with local laws and regulations related to medical transportation services
- Collaborated effectively with colleagues to coordinate schedules for multiple pickups and drop-offs throughout the day
- Exhibited a professional demeanor at all times while interacting with customers and other professionals in the field
- Provided safe and reliable medical transportation services to clients with disabilities, utilizing a wheelchair accessible vehicle
- Maintained accurate records of client information, including pick-up and drop-off times and destinations
- Managed sensitive documents pertaining to clients' health care information securely
- Communicated effectively with dispatch personnel regarding updates on patient status, location, and estimated time of arrival.
Medical Secretary/Receptionist
DANILO B. SALDANA
2021.11 - 2022.09
- Represents physicians by screening incoming phone calls and helps with scheduling, receiving, and announcing scheduled patients and visitors
- Gathers patient information and maintains patient records
- Ensures physician productivity by maintaining calendars
- Produces information by transcribing dictation, preparing medical reports, and creating summaries
- Provides historical reference by developing and utilizing filing and retrieval systems
- Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately
- Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems
- Verified accuracy of patient demographics prior to appointment scheduling
- Greeted visitors in a friendly and courteous manner while maintaining confidentiality of patient information at all times
- Ensured compliance with HIPAA regulations regarding the release of confidential information
- Maintained filing system for patient charts, medical reports, insurance forms and related documents; retrieved records as needed
- Updated and maintained patient files and information in multiple databases
- Answered patient calls in regards to scheduling, medication issues and surgery-related questions.
Dental Assistant
ASPIRE FAMILY DENTAL
2019.03 - 2021.10
- Preparing patients for dental work
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Assisting dentists in managing medical and dental emergencies when necessary
- Providing postoperative instructions as directed by the dentist
- Caring for dental equipment
- Forming preliminary impressions for study casts and occlusal registrations for mounting study casts
- Providing great patient care
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
Retail Sales Associate
Burlington Coat Factory
2016.01 - 2019.02
- Greet customers and provide excellent customer service
- Assist customers in finding items and answering questions
- Stock shelves and organize merchandise
- Process customer payments and handle cash transactions
- Assist with inventory management and restocking
- Assist with store displays and visual merchandising
- Maintain a clean and organized store environment
- Monitor customer activity and provide security
- Assist with promotional events and marketing initiatives
- Handle customer complaints and provide resolutions
- Follow store policies and procedures
Cashier
Mcdonalds
2017.04 - 2019.01
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED - General Studies
Adult Learning Center
Buffalo, NY02.2021
High School Diploma - General Studies
South Park Highschool
Buffalo, NY01.2016
Skills
- Customer Service
- Telephone Customer Support
- Critical thinking abilities
- Medical Office Management
- Medical Terminology
- Patient Scheduling
- Medicare/Medicaid
- Electronic Health Records
- Problem Solving Aptitude
- Detail-Oriented Approach
- Adaptable to Change
- Multitasking Capabilities
- Microsoft Office Proficiency
- Medical Coding
- Medical Billing
- Data Entry
- HIPAA Compliance
- Data Entry Software
- Problem-Solving
- Analytical Thinking
- Adaptability
- Computer Literacy
- Time Management
Document filing
Active Listening
Collaboration and Teamwork
Attention to Detail
Effective Multitasking
Certification
GED
Additionalinformation
Authorized to work in the US for any employer, References available upon request
Languages
Spanish
Native or Bilingual
Timeline
Medicaid Advocate
Medical Answering Service
2022.09 - 2024.06
Medical Secretary/Receptionist
DANILO B. SALDANA
2021.11 - 2022.09
Dental Assistant
ASPIRE FAMILY DENTAL
2019.03 - 2021.10
Cashier
Mcdonalds
2017.04 - 2019.01
Retail Sales Associate
Burlington Coat Factory
2016.01 - 2019.02
GED - General Studies
Adult Learning Center
High School Diploma - General Studies
South Park Highschool
GED
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