I was responsible for overseeing the entire logistics operation process, managing everything from tracking and shipping to invoicing. Through this, I naturally strengthened my multitasking skills while handling the demands of multiple clients simultaneously, honing my ability to work in a logical and structured manner. My friendly and approachable personality enabled smooth communication with clients, and by providing customized solutions tailored to each client's needs and the specific requirements of carriers, I ensured timely and efficient deliveries.
Additionally, I developed strong problem-solving skills, quickly addressing issues and working closely with clients to achieve the best possible outcomes. These experiences significantly contributed to improving customer satisfaction and helped me build a unique ability to deliver differentiated service.
Company Overview: Logistics
- Opus system input
- Importer Security Filtering (ISF) creation and request
- containers tracking
- making Excel file
- documents managing
- Delivery Order creation and transmission
- Arrival Notice creation and transmission
- customs clearance request
- delivery process control
- communication with SSL, shipper, consignee and trucker etc
- Overall, it is similar to maritime operations
- As fast as it is an air operation
- Request for trucking quotation from port to specific area and organize Excel
- Organize and report the received quotation in Excel
- Payment request by writing customs clearance cost, delivery cost, trucking cost to accounting team
- Writing the amount that have to receive from the customer according to the sales rate and sent the invoice with proof of delivery
- View payment records and manage lists such as shipper, consignee, SSL, etc. so that employees do not get confused with consignee, venders, and billing address when working
- Ensure that the amounts due at the company are handled well and that the checks due are processed
I was responsible for overseeing the entire logistics operation and successfully managing various projects while handling multiple client demands simultaneously. By providing tailored solutions based on each client's specific requirements and the characteristics of their carriers, I significantly improved on-time delivery rates without delays, earning strong trust from clients.