Yelaine Cruz Oliveros
Miami,Florida
Summary
Four years of Hospitality and Tourism experience, casual dining experience. Accustomed to high volume environments. Hospitality professional who always strives to accommodate guests in a courteous manner. My anticipation of their needs enhances their experiences encouraging them to return. Fluent in POS Micros. Toast, Aloha, Word, Mac, completely Bilingual English Spanish, I am a self-motivated team player who believes in leading with actions and providing a high level of hospitality and service.
Overview
5
5
years of professional experience
Work History
Server
Café La Trova
08.2020 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
OLD’S HAVANA
06.2019 - 07.2020
- Provide responsible service of alcoholic beverages
- Report to property on time and in proper uniform
- Pre-bus tables; maintain table cleanliness, bus tables
- Deliver food and beverages to any tables as needed
- Responsible for coordinating the needs for all tables within my station
- Followed all cash handling policies and procedures
- Assist in keeping the restaurant clean and safe daily
- Looked for ways to avoid waste and limit costs.
Server
SALAO BAR & PESCADERIA
01.2019 - 07.2019
- Provide the perfect service experience for every Guest
- Ensure the Guest feels important and welcome in the restaurant
- Adhere to timing standards for products and services
- Look for ways to consolidate service and increase table turns
- Present menu, answer questions and make suggestions regarding food and beverage
- Must know all food liquor, beer, wine, and retail offered
- Apply positive suggestive sales approach to guide Guests.
Education
Jose Varona High School
Bachelors in Tourism & Hospitality -
Oscar Lucero Moya University
Bussiness Administration -
Miami Dade College
Miami, FL07.2020
Skills
Microsoft Word
References
Upon request
Timeline
Server
Café La Trova
08.2020 - 09.2023
Server
OLD’S HAVANA
06.2019 - 07.2020
Server
SALAO BAR & PESCADERIA
01.2019 - 07.2019
Jose Varona High School
Bachelors in Tourism & Hospitality -
Oscar Lucero Moya University
Bussiness Administration -
Miami Dade College
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