Yelani Flores
Miami,FL
Summary
Adept at enhancing customer experiences and streamlining service operations, I leveraged my language fluency and multitasking capacity at Thunder Motor Oil to resolve inquiries efficiently, driving customer retention. My proactive approach in stock management and empathy display at Tj Maxx Dept Store significantly contributed to team success, embodying professional demeanor and policy adherence.
Overview
4
4
years of professional experience
Work History
Online Chat Representative
Thunder Motor Oil
Miami, FL
03.2022 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Provided customers with product or service information, including availability and pricing.
- Answered customer inquiries via online chat in a timely and professional manner.
- Adhered to established policies and procedures while serving customers online.
- Resolved customer complaints by providing accurate information and responding to their needs.
- Monitored customer feedback for trends in order to identify areas of improvement.
- Updated internal databases with customer account information as necessary.
- Responded promptly and courteously to all incoming chats.
- Maintained up-to-date knowledge of company products, services, promotions, and procedures.
- Gathered customer contact information for follow-up purposes.
Floor Associate
Tj Maxx Dept Store
Miami, FL
02.2021 - 02.2022
- Assisted other departments when needed.
- Performed inventory counts regularly to ensure the accuracy of stock levels.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Assisted with unloading trucks when necessary.
- Stocked shelves with merchandise according to company guidelines.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Restocked shelves as needed throughout the day.
- Received shipments of new merchandise and distributed items to appropriate locations.
Education
High School Diploma -
American Academy High School
Miami, FL06-2021
Skills
- Language fluency
- Empathy display
- Goal oriented
- Refunds processing
- Order documentation
- Professional demeanor
- Store maintenance
- Multitasking capacity
- Stock management
- Customer retention
- Team collaboration
- Policy adherence
- Written communication
Languages
English
Professional
Spanish
Limited
Timeline
Online Chat Representative
Thunder Motor Oil
03.2022 - Current
Floor Associate
Tj Maxx Dept Store
02.2021 - 02.2022
High School Diploma -
American Academy High School
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