Yelda Nieves

• Assist the training division with administrative tasks for onboarding and training Jackson + Coker associates.
• Prepare documents, presentations, and spreadsheets, and maintain the LMS, files, and reports.
• Create and maintain various documents including memos, letters, training schedules, presentations, reports, and training manuals.
• Manage file systems in SharePoint and ensure through training for all trainees.
• Assist in creating and conducting specialized training sessions in the LMS system.
• Monitor trainees' progress through training programs and communicate with associates' leaders.
• Support the DVP of Learning and Development in tracking trainees' activities.
• Establish effective relationships with staff and management, and assist team members as needed.
  Coordinate new hire on-boarding and scheduled training events, including room setup and catering.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

• Processed daily requests from recruiters and assisted with projects for management and sales teams.
• Coordinated travel arrangements and ensured timely receipt of required documentation for contractors.
• Maintained and updated database regularly.
• Communicated with contractors regarding concerns and documentation via phone and email.
• Handled accounting and assignment documents, ensuring accuracy and timeliness.
• Collaborated with sales associates and management, attending meetings and seminars as required.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.

• Communicated with physicians and healthcare support team to coordinate a schedule of multiple, weekly multidisciplinary cancer conferences.
• Facilitated the transition of these conferences into virtual conferencing over Microsoft Teams to ensure continuity of care during the COVID-19 pandemic.
• Monitored compliance with American College of Surgeons standards for conferences and identified areas of non-compliance.
• Maintained complex cancer registry statistics and reports as required by American College of Surgeons Commission on Cancer.
• Coordinated resource and materials including but not limited to extensive telemedicine conferencing applications, medical records, and continuing education transcripts.

• Communicated regularly with physicians, clinical staff and patients regarding all aspects of scheduling
• Accurately conveyed detailed instructions regarding complex preparations for patient testing and procedures.
• Accurately managed high-volume patient care workflow from initial consultation through follow-up.
• Provided compassionate, thorough and efficient customer service to patients while following established organization and federal guidelines.

• Monitored costs and expense reports and negotiated vendor contracts.
• Completed administrative duties for CEO, including managing and coordinating extremely busy
  calendar with precise detail.
• Monitored emails and replied on behalf of the CEO on related issues.
• Created, prioritized, and modified documents making the office with efficiency using Excel and
  Data sheets.
• Booked conference rooms, arranged out of town conferences, travel and hotel accommodations
• Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.