Yelda Niyazi
Elk Grove Village,IL
Summary
Customer service professional with exceptional multitasking and time management abilities. Dedicated to providing every customer with a positive and memorable experience. Expertise in quickly memorizing product details and building strong customer relationships.
Overview
9
9
years of professional experience
Work History
Passenger Assistance Agent
O'Hare international airport
09.2020 - Current
- Assisted passengers by addressing their problems, questions, and concerns
- Provided support to passengers throughout the luggage claiming process
- Assisted in the transportation of passengers with wheelchairs to and from gates
- Ensured safe transportation of customer in occupied wheelchair down the jet bridge.
- Developed customer relationships and ensured satisfaction with services.
- Furnished customers with information on routes, gates, and terminals and boarding concerns.
- Greeted passengers and provided boarding instructions.
3 South Intern
St Francis Hospital
Evanston, IL
06.2018 - 08.2018
- Implemented sticker system on patient bands for improved identification of those with fall risks and allergies
- Organized machines and wheelchairs in hallways to maintain a neat and safe working environment
- Attended various meetings as a shadow to the manager.
- Assisted with administrative tasks including answering phones, scheduling appointments, and filing paperwork.
- Shadowed medical staff during rounds to observe diagnostic techniques and treatments used for patients.
- Assisted in preparing examination rooms by stocking supplies and sanitizing surfaces between patients.
Salesperson
Clothing Stores
Kayseri, Turkey
05.2015 - 08.2015
- Provided customer support in navigating through a variety of products.
- Enhanced customer purchasing
- Maintained cleanliness and organization by re-stocking clothes on racks.
- Monitored inventory levels and placed orders as needed.
- Provided personalized service to build relationships with customers.
- Provided customers with information about promotions and discounts available.
- Cleaned fitting rooms after each customer use.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Maintained a neat and organized sales floor.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Greeted customers and provided excellent customer service.
Education
High School Diploma, Health Sciences Program Participant -
Sullivan High School
Chicago, IL08.2024
Associate degree - Social Behavioral Science
Loyola University - Arrupe College
Chicago, IL08.2021
Skills
- Organizational Skills
- Data Management
- Critical Thinking
- Project Planning
- Collaboration
- Active Listening
- Customer Relations
- Verbal Communication
- Cultural Awareness
- Relationship Building
- Self-Directed
References
- Diana Balitaan, Career Advisor / Job Coach, 847/497-0280, dbalitaan@youthjobcenter.org
- Dirk Casto, English Teacher, 773539-2000, dacasto@Cps.edu
Timeline
Passenger Assistance Agent
O'Hare international airport
09.2020 - Current
3 South Intern
St Francis Hospital
06.2018 - 08.2018
Salesperson
Clothing Stores
05.2015 - 08.2015
High School Diploma, Health Sciences Program Participant -
Sullivan High School
Associate degree - Social Behavioral Science
Loyola University - Arrupe College
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