Yelen Rodriguez
Hialeah,FL
Summary
Salon Receptionist able to thrive in fast-paced environments and seamlessly manage a high volume of telephone calls and front-desk reception tasks. Guest relations specialist possessing strength in appointment setting, customer care and inventory management. Hardworking, dependable Salon Receptionist able to thrive in a team-based atmosphere. Professional Spa Receptionist welcoming customers and preparing clients for relaxing, pleasurable spa experiences. Schedules spa appointments and greets customers on arrival to facilitate customer well-being. Explains hair salon amenities enthusiastically to preempt questions or concerns. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
2025
2025
years of professional experience
Work History
Registered Behavior Technician
Miami Supreme Home Services
Miami, FL
08.2024 - Current
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Ensured safety protocols were followed at all times during therapy sessions.
- Engaged students through play activities while incorporating therapeutic techniques.
- Aided patients in performing activities of daily living.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Developed basic strategies to promote patient safety, wellness and independence.
Hair Bar Nyc
Receptionist
Hialeah, FL
07.2020 - 01.2021
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Scheduled and confirmed appointments.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Rendered information to callers and drafted office emails.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Managed more than 10 incoming calls per day.
Ocaquatics
teamworker
Hialeah, FL
06.2019 - 08.2019
- Designed each class content and delivery methods to match skill levels of all participants and keep student interest high.
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Watched clients during exercises and assisted with exercises.
- Prepared teaching area for each class and returned all equipment to storage after classes.
Little Ceasars Pizza
Team worker
Hialeah, FL
07.2018 - 05.2019
- Organized food preparation stations and replenished supplies regularly.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Provided customer service to over 50 customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns.
- Answered guest questions, delivering most accurate and updated information available.
Registered Behavior Technician
D&M Behavioral Solutions
Miami, FL
- Developed and implemented behavior intervention plans based on individualized needs.
- Assisted patients improve social relationships and engagement.
- Tracked data and monitored progress of student's goals and objectives.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Supply replenishment
- Customer buying trends
- Recordkeeping and bookkeeping
- Meticulous and organized
- Multi-line telephone skills
- Document control
- Organization and efficiency
- Security understanding
- Team management
- People skills
- Computer skills
- Communication
- Team building
- Flexible
- Business operations understanding
Timeline
Registered Behavior Technician
Miami Supreme Home Services
08.2024 - Current
Hair Bar Nyc
Receptionist
07.2020 - 01.2021
Ocaquatics
teamworker
06.2019 - 08.2019
Little Ceasars Pizza
Team worker
07.2018 - 05.2019
High School Diploma -
Miami Dade College
Registered Behavior Technician
D&M Behavioral Solutions