Yelena Castillo
Phoenix,AZ
Summary
Energetically contributed to AMC Theatres' success by enhancing customer satisfaction and upselling menu items, boosting sales. Demonstrated exceptional customer service and cash handling abilities, while maintaining high standards of cleanliness and food safety. Excelled in a fast-paced environment, showcasing strong multitasking and organizational skills. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
1
1
year of professional experience
Work History
AMC Crew Member
AMC Theatres
07.2022 - 08.2023
- Worked concessions, box office, greeter, and usher.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the theater to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other crew members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counters, auditoriums, and open areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with supplies and cleaned up spills.
Education
High School Diploma -
Heritage Academy Laveen
Laveen, AZ05.2023
No Degree - Nursing
Arizona State University
Tempe, AZ05.2027
Skills
- Customer Service
- Cash Handling
- Taking Orders
- Food Preparation
- Store Opening and Closing
- Valid Driver's License
- Menu Memorization
- Telephone Etiquette
- Cooking
- Sales
- Multitasking and Organization
- Cleaning and sanitation
- Order Taking
- Money Handling
- Stocking and Replenishing
- Transactions
Timeline
AMC Crew Member
AMC Theatres
07.2022 - 08.2023
High School Diploma -
Heritage Academy Laveen
No Degree - Nursing
Arizona State University
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