YELENA CAVANAGH
Van Nuys,CA
Summary
My work experience has taught me how to interact and communicate with people. I have learned to be attentive to customers in order to meet their needs. Also, I know how to recommend a product to a customer from understanding their needs. I've learned that being polite and professional goes a long way. I have a knack for languages: I speak English, Armenian, and Russian fluently and I understand and translate Spanish with some errors. As a mom of two boys, I have learned to multitask and have patience with stressful situations. I am a quick learner and adapt to any situation with ease.
Overview
14
14
years of professional experience
Work History
Consultant
FedEx
05.2022 - Current
- Assisting customers both in shipping and printing services.
- Consult customers regarding their print projects to keep it cost effective in timely manner
- Optimizing customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivate positive relationships with drivers to ge them deliver the packages on time, get everything set up for them before their arrival.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
West Coast Motors
04.2015 - 02.2016
- Scheduled and confirmed meetings
- Kept track of visitors and screened them for access to the facility and inter-office personnel
- Made appointments and kept track of them on a calendar
- Had direct contact with customer service and sales teams
- Greeted customers, determined the reason for their visit, and directed them to the appropriate staff member.
Cashier/Sales Representative
CVS/Pharmacy
04.2011 - 09.2014
- Assisted customers by answering questions and fulfilling requests by answering phones or providing help in person
- Aided loss prevention goals by taking proactive measures such as monitoring shopping carts and keeping track of customer behavior
- Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked
- Kept an eye on self-checkout systems and offered assistance or intervention as needed
- Kept my cash drawers accurate and secure by putting large bills away and maintaining optimal levels of small bills and change
- Handled point-of-sale transactions such as checks, cash, debit/credit card purchases, and refunds
- Collaborated with coworkers to assist customers.
Waitress/Hostess
Sutton Place
02.2010 - 08.2011
- Made introductions, discussed specials, took drink orders, and established an immediate positive connection with new customers
- I was in charge of the cash drawer and dealing with customers
- Kept an eye on the guests and cleaned up after them, resetting tables according to the season and time of day
- Multitasking, such as answering phones and managing reservations, taking to go/delivery orders.
Education
Bachelor of Arts - Psychology
SUNY Empire State
Saratoga Springs, NY01.2015
High School Diploma -
Glendale High School
Glendale, CA01.2005
Skills
- Sales
- Excel in communication skills
- Creative problem solving
- Customer needs assessment
- Quick learner
- Proficiency in languages (English, Russian, Armenian and Spanish)
- Customer service
- Good at multi-tasking
- Microsoft Office
- Advertising (good at introducing products to customers)
Languages
Armenian
Full Professional
Russian
Professional Working
Spanish
Elementary
Timeline
Consultant
FedEx
05.2022 - Current
Receptionist
West Coast Motors
04.2015 - 02.2016
Cashier/Sales Representative
CVS/Pharmacy
04.2011 - 09.2014
Waitress/Hostess
Sutton Place
02.2010 - 08.2011
Bachelor of Arts - Psychology
SUNY Empire State
High School Diploma -
Glendale High School
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