Yelena Danilchenko
Auburn,WA
Summary
Dynamic Energy Assistant Counselor Lead I with proven skills in crisis management and employee training. Expertise in document accuracy and compliance ensures exceptional service delivery. Organized Energy Assistant Lead , with 22 years of experience dedicated to efficiency and maintaining workflow. Working well with customers and staff and other elements. Work completed on time.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Energy Assistant Counselor Lead I
MSC
Kent, Washington
03.2022 - Current
- Trained staff to enhance performance and service delivery.
- Maintained positive attitude while de-escalating client crises effectively.
- Reviewed customer files to ensure accuracy and compliance.
- Worked overtime as needed to meet operational demands.
Energy Assistant Proofer
MSC
Kent, WA
03.2015 - 03.2022
- Reviewed documents and files daily to ensure accuracy and compliance.
- Reported daily tasks to supervisor for performance tracking and accountability.
Energy Assistant Intake Counselor
MSC
Kent, WA
10.2004 - 03.2015
- Assisted customers with energy assistance daily, ensuring timely support.
- Managed filing of customer documents in organized cabinets for quick access.
- Delivered exceptional customer service to address inquiries and resolve issues.
- Answered phone calls promptly to assist customers with their needs.
- Conducted outreach at sites to facilitate customer intake processes.
Education
GED -
Thomas Jefferson High School
Auburn, WA10-1999
Skills
- Individual counseling
- Reviewing Documents
- Data Entry
- Intake
- Employee Training
- Scheduling
- Comprehension of Oral and written directions
- Multicultural competence
Languages
English
Professional
Ukrainian
Professional
Russian
Professional
Timeline
Energy Assistant Counselor Lead I
MSC
03.2022 - Current
Energy Assistant Proofer
MSC
03.2015 - 03.2022
Energy Assistant Intake Counselor
MSC
10.2004 - 03.2015
GED -
Thomas Jefferson High School